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Old 01-06-2013, 09:21 PM   #1 (permalink)
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Exclamation Cant reload OS, basically the BB is not detected

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Hi,

Happy new year everyone.

I am unable to perform a OS reload on 1 of our user BB 9000, as the loader.exe cant detect phone at all.

Phone is just stuck on white screen at Error-513.
I have deleted the vendor.XML file, rebooted twice and also reinstalled the software.

Pls note the device mgr does detect the Blackberry.

Any pointers to get this working?

RamuZKing
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Old 01-07-2013, 08:16 AM   #2 (permalink)
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Default Re: Cant reload OS, basically the BB is not detected

Get a new device.
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Old 01-07-2013, 09:52 AM   #3 (permalink)
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Default Re: Cant reload OS, basically the BB is not detected

Quote:
Originally Posted by dc/dc View Post
Get a new device.
Easier said than done

Do u have any tips to fix this issue? Its an OS bb of an VIP here, and we need to get this fixed.
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Old 01-07-2013, 10:56 AM   #4 (permalink)
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Default Re: Cant reload OS, basically the BB is not detected

try this
KB13003-"JVM 513" error appears on the BlackBerry smartphone
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Old 01-07-2013, 11:19 AM   #5 (permalink)
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Default Re: Cant reload OS, basically the BB is not detected

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Originally Posted by knottyrope View Post

I will try it 1st thing ikn the morning tomorrow and let u no
thanks
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Old 01-08-2013, 09:28 PM   #6 (permalink)
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Default Re: Cant reload OS, basically the BB is not detected

Sorry knottyrope, did not work
I even sat with rim on a 1 hr conf call, and event they could not get it to load.

I think this is a hardware issue
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Old 01-09-2013, 03:14 AM   #7 (permalink)
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Default Re: Cant reload OS, basically the BB is not detected

I find it a strange coincidence that you get a JVM error and you have a hardware fault on the USB connector of the device.

Does the device charge when you connect it with the wall charger?

What normally helps with a completely bricked device:

How-To Wipe with JL_Cmder - BlackBerry Forums at CrackBerry.com
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Old 01-09-2013, 11:23 AM   #8 (permalink)
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Default Re: Cant reload OS, basically the BB is not detected

"freakinvibe" what you say is right, all you need is JL_Cmder, and try on another computer.
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