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Old 02-13-2006, 02:07 PM   #1 (permalink)
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Default Contact displays differently when created from the handheld

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I had an end user report this today and although a seemingly minor issue I thought I'd see if anyone has noticed this. I'll explain both the functionality of a contact created in Outlook 2003 and then what we see when a contact is created on the handheld:

From Outlook: Create a new contact with only contact name, email address, and fax number. When we address a new email message in outlook and select the contact list, the new contact displays as two entries. One entry for email and one for fax.

From the handheld (7250 and 8700): Create a contact in the same manner as above. Perform reconcile now so Outlook updates with the new contact. Address a new message from outlook and select the contact list. The new contact appears, but only once. There isn't a second listing for fax.

Can someone check this out and see if you have the same results and if so anything you can think of that would make it function the same way as when the contact is created in Outlook?

Environment: Exchange 2003, BES 4.0 SP3 HF1, Windows Server 2003 SP1, All handhelds are 4.0.
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Old 02-13-2006, 02:33 PM   #2 (permalink)
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Default It does the same thing here...

I have repeated your issue on our system and it does the same thing here. Unfortunately, I do not have an answer as to why.

Environment: Outlook 2002, BES 4.0, Handheld is 4.1

Randy
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Old 02-13-2006, 02:36 PM   #3 (permalink)
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Thanks for testing. I figured that would be the outcome I'm just curious now as to why there is a difference. I've checked just about everything I can think of and can't find anything that might cause/correct it.
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