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Old 02-13-2006, 01:43 PM   #1 (permalink)
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Default New BES 4.0 Software, Need Help!

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Hello, we currently run BES 3.6 on our 2000 AD domain, but are migrating new users to a new 2003 AD domain. We have installed BES 4.0 on the new domain, stop the BES 3.6 server, and then start the BES 4.0 server (we are using the same SRP), but the server will never go all the way live. In the error log we see this, "[SRP] Connection failed " (the source says Exchange Connector), but when we test the SRP connectivity from the server everything passes with flying colors! I assume this has something to do with our Exchange Connector (since that is what BES seems to be complaining about). Any ideas?

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E-
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Old 02-13-2006, 01:46 PM   #2 (permalink)
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First check by RIM (or with the carrier) if the SRP is not locked, this can happend after a machine switch.

Regards,
Bob
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Old 02-13-2006, 01:48 PM   #3 (permalink)
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The SRP is not locked. We DID have that happen when we started this process though! We can switch the services from each server off, and then back on, and the old server continues to function fine while it is on.
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Old 02-13-2006, 01:52 PM   #4 (permalink)
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RIM can see what happend.....

Regards,
Bob
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Old 02-13-2006, 01:59 PM   #5 (permalink)
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Quote:
Originally Posted by BlackBerryLinks
RIM can see what happend.....

Regards,
Bob
What are you talking about? We are not trying to snowball anyone by running two BES with 1 license. We learned during the migration about that. We only run 1 server at a time. We shut down our working server when testing the new one. Does that make sense? Our 2003 AD migration is down to our Blackberry users now, and we cannot complete it until we get BES working in the new AD. Any ideas, or can I expect more cryptic messages?
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Old 02-13-2006, 02:03 PM   #6 (permalink)
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I forgot to mention our environment: BES 4.0, SP3 with HotFix #4 running on Windows 2000 SP4 with Exchange 2003 SP2 Management tools installed.
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Old 02-13-2006, 02:05 PM   #7 (permalink)
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Have a look at your Services applet and ensure that all the BES related services are running. Then check your MAPI profile connnectivity to the Exchange server to see if it can resolve the name.
Sometimes not all the services come up on default. Since the BES is complaining about the Exchange connector, was the mail rebooted before you attempted a BES restart? If so you'll need to restart the BES.
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Old 02-13-2006, 02:07 PM   #8 (permalink)
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All BES services are running, and MAPI can connect to Exchange just fine. Mail was not rebooted, and we have tried several reboots on the BES server to no avail.
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Old 02-13-2006, 02:17 PM   #9 (permalink)
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Quote:
Originally Posted by eBuddha
What are you talking about? We are not trying to snowball anyone by running two BES with 1 license. We learned during the migration about that. We only run 1 server at a time. We shut down our working server when testing the new one. Does that make sense? Our 2003 AD migration is down to our Blackberry users now, and we cannot complete it until we get BES working in the new AD. Any ideas, or can I expect more cryptic messages?
You can say what ou want, but I did many migrations and upgrades. Some times the SRP is blocked (sometimes even after some reboots in a short time when upgrading). Only when you have check this, and when it is blocked they release it for you..., you are sure it is not that...

Regards,
Bob
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Old 02-13-2006, 02:18 PM   #10 (permalink)
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Also, when looking at the server through the Blackberry Manager software, it shows the server status as, "Running (1720)", but the SRP Status shows as "Disconnected", even though from the server all the SRP test work fine. We also see the same error with the source, "Blackberry Synchronization Service".
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Old 02-13-2006, 02:19 PM   #11 (permalink)
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I'm assuming you allowed the new BES to run for a while...sometimes the error message runs for a while and then shows connected. My experience has shown that it takes about 15-20 secs when viewing from the BM console. Doesthe BM console launch properly?
What's the status of the BES server icon? Most times in this situation it's because the SRP connection was disconneted by RIM...but you checked that already.
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Old 02-13-2006, 02:22 PM   #12 (permalink)
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We have let it run for a while, and the status of the BES icon has a red circle with an X through it. The console, and all utilities launch without incident.

Last edited by eBuddha : 02-13-2006 at 02:25 PM.
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Old 02-13-2006, 02:25 PM   #13 (permalink)
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Sorry my post was a bit late...
Are you using a remote client to get to the BM console? What does the BES logs say for the SRP connection? You'll have to check the DISP and the connector logs in the X:\Program Files\Research in Motion\BlackBerry Enterprise Server\Logs
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Old 02-13-2006, 02:26 PM   #14 (permalink)
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Quote:
Originally Posted by dev
Most times in this situation it's because the SRP connection was disconneted by RIM...but you checked that already.
No he didn't....

Regards,
Bob
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Old 02-13-2006, 02:47 PM   #15 (permalink)
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Quote:
Originally Posted by BlackBerryLinks
No he didn't....

Regards,
Bob
Wow, you are a real piece of work aren't you Bob. Well that is intersting since my current server is still running perfectly. We DID contact RIM when we first started this process as our SRP identifier was locked since we had both servers running at the same time. I take it to be though that I should contact them again? Or are you just going to continue to be an ass Bob?
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Old 02-13-2006, 02:52 PM   #16 (permalink)
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Yes, contact RIM again.
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Domino 7.0.3/BES 4.1.6 on w2k3 sp2
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Old 02-13-2006, 03:02 PM   #17 (permalink)
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Quote:
Originally Posted by eBuddha
Wow, you are a real piece of work aren't you Bob. Well that is intersting since my current server is still running perfectly. We DID contact RIM when we first started this process as our SRP identifier was locked since we had both servers running at the same time. I take it to be though that I should contact them again? Or are you just going to continue to be an ass Bob?
I am only politly and trying to help...

Just switch servers with one SRP key can block just one or both servers for this SRP key.

My opinion is that 1 phone call is not to difficult, and then sa what you think about me...

Regards,
Bob
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Old 02-13-2006, 03:38 PM   #18 (permalink)
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Any luck at a successful and persistent connection?
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Old 02-13-2006, 04:09 PM   #19 (permalink)
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Just off the phone with RIM, again. The SRP is most certainly not locked for either server. What do we do now?
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Old 02-13-2006, 04:23 PM   #20 (permalink)
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Quote:
Originally Posted by BlackBerryLinks
I am only politly and trying to help...

Just switch servers with one SRP key can block just one or both servers for this SRP key.

My opinion is that 1 phone call is not to difficult, and then sa what you think about me...

Regards,
Bob
Well Bob, you never stated to call RIM, you merely implied that I never did call, even though I already told you I had. Based on your contemptible comments I called again, and got the same results. So my opinion of you still stands.
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