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Old 02-14-2006, 04:24 AM   #1 (permalink)
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Question BES Wireless set up ?

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I have a user that lost his (7100v) handset in Dubai, got a replacement and set up all fine, just been informed the pain in the **** has now found his 7100v and wants it working again, trouble is he's still in dubai. Is there an easy way to switch back ? Ie. change the Pin on the server perhaps ? The less the user has to do in Dubai the better as he can just about manage to turn the thing on let alone get to wipe the handeset.

Can i add him as a new user maybe ? I have his original Pin number ?

I guess my question is can this all be done easily - wirelessly ?

His handset is V4.0 an i'm running desktop manager v4.0

Kind regards,
Rookeydooks.
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Old 02-14-2006, 06:52 AM   #2 (permalink)
dev
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If he has his desktop, and it has the DM installed he can do a device switch. If not, then remove him from the BES and re-add his account and have him do an Enterprise Activation. You'll have to provide him with an activation password, something simple, like a one or two letter word. The BES will pickup the PIN # automatically when the device authenticates.
EA is only possible if the BES is v4.0 and the device code is v4.0.
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Old 02-14-2006, 07:09 AM   #3 (permalink)
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Many thanks for your prompt reply Dev, i have just faxed him your suggestion and will let you know the outcome.

Kind regards,
Rookeydooks.
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Old 02-14-2006, 11:01 AM   #4 (permalink)
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Hi Dev, worked a treat ... All back online and good to go !
Many thanks for your advice.

Rookeydooks
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Old 02-14-2006, 11:26 AM   #5 (permalink)
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No problem....I'll have my accountant bill you later...
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