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Old 02-25-2013, 09:10 AM   #1 (permalink)
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Default Problem activating one user

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Hello,

I'm running BES 5.0.3 and had no issue so far. We have one user who doesn't seem to be able to register though.
I have wiped out the device, I have deleted and recreated his user in BES... Getting frustrated now, as there doesn't seem to be any explanation to the error message I'm getting in the log:

Note: I have modified the names, the email ids and removed whatever looks like a link as I'm being blocked by the parser.

Code:
[30247] (02/25 18:38:17.175):{0x18E4} Server stats - Msgs: Forwarded 436270, Sent 29587, Pending 189, Expired 0, Filtered 0, Forwarded/Min 3, Sent/Min 0
[40423] (02/25 18:38:24.523):{0x17A0} {example@example} Queuing new mail through notification (external). EntryId=207052
[40423] (02/25 18:38:24.523):{0x17A0} {example@example} Queuing new mail through notification (external). EntryId=207053
[40435] (02/25 18:38:24.524):{0x1B40} {example@example} Queuing new mail through notification. EntryId=207052. Msgs Pending 0
[40488] (02/25 18:38:24.524):{0x1B40} {example@example} Not requeuing message EntryId=207053 - same source key as DuplicateEntryId=207052
[40719] (02/25 18:38:24.529):{0x1B40} {example@example} GetFolderIDFromList No folder ID in list for EntryID
[40423] (02/25 18:38:24.565):{0x17A0} {example@example} Queuing new mail through notification (external). EntryId=207056
[40282] (02/25 18:38:24.565):{0x1B40} {example@example} Queuing DATA from network@etp4-4etpeublackberrynet, Tag=-533591736, EntryId=207052
[30083] (02/25 18:38:24.585):{0x1B40} {example@example} Sent ETP::STATUS to BlackBerry system, Tag=-533591736
[40435] (02/25 18:38:24.585):{0x1B40} {example@example} Queuing new mail through notification. EntryId=207056. Msgs Pending 0
[40700] (02/25 18:38:24.585):{0x1B44} {example@example} Receiving packet from device, size=527, TransactionId=-1521816263, Tag=-533591736, content type=OTAKEYGEN, cmd=0x3
[40000] (02/25 18:38:24.586):{0x1B44} {example@example} *** OTAKEYGEN *** Failed to get password for the ACTIVATION request : ERR_GENERAL.
[40000] (02/25 18:38:24.586):{0x1B44} {example@example} *** OTAKEYGEN *** sending ABORT_TRANSACTION, reason = NO_PASSWORD, description = "", transID = 2073724994
[40583] (02/25 18:38:24.587):{0x1B44} {example@example} Sending packet to device, Size=49, Tag=774375, TransactionId=-785688391
[40279] (02/25 18:38:24.587):{0x1B44} {example@example} SubmitToRelaySendQ, Tag=774375
[20000] (02/25 18:38:24.587):{0x1B44} {example@example} OTAKEYGEN error ERR_WRONG_TRANSACTION
[40000] (02/25 18:38:24.587):{0x1940} [BIPP] Send data, Tag=774375
[40279] (02/25 18:38:24.588):{0x1B44} {example@example} SubmitToRelaySendQ, Tag=-533591736
[40000] (02/25 18:38:24.588):{0x1940} [BIPP] Send status DATA_ACCEPTED, Tag=-533591736
[40405] (02/25 18:38:24.589):{0x1B48} {example@example} MAPIMailbox::OpenMessage - OpenEntry (0x8004010f) failed
[40280] (02/25 18:38:24.590):{0x1B48} {example@example} GetRIMMessage() failed: ERR_NOT_FOUND, EntryId=207056


[30450] (02/25 18:38:19.981):{0x12DC} {Julien Dupont} User unchanged (disp): id=25, email=juliendupont@exampleae, device=294F6A75, routing=S96455703, agent=001, time=4F3CC9AE, ext=1, wl=0, keys=(0:A:0)
[30222] (02/25 18:38:24.587):{0x12E4} {De Test Nicolas} MTH: contentType=OTAKEYGEN, sizeOTA=14, sizeOTW=14, TransactionId=-785688391, Tag=1227191
[30310] (02/25 18:38:24.587):{0x12E4} {De Test Nicolas} Forwarding internal data to device, contentType=OTAKEYGEN, routing=example@example, device=2a386bd2, size=77, cmd=0x3, ack=0, TransactionId=-785688391, intTag=774375, Tag=1227191, Submit=1
[30368] (02/25 18:38:25.516):{0x1324} {De Test Nicolas} Packet has been delivered to device, Tag=1227191
[30388] (02/25 18:38:25.516):{0x1324} [BIPPa] {De Test Nicolas} Forwarding status to BES Agent (S96455703_001), intTag=774375, extTag=1227191


[30000] (02/25 18:38:24.735):{0xBB0} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent DXB001NS005 Agent 1 (Application Event Log on DXB001NS005exampleorg) | 02/25/2013 18:38:24  (AFFF4E20) -> {example@example} OTAKEYGEN error ERR_WRONG_TRANSACTION
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Old 02-25-2013, 10:34 AM   #2 (permalink)
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Default Re: Problem activating one user

possible the email address listed in the Users and Computers General tab of the Microsoft Active Directory is different from the primary Simple Mail Transfer Protocol (SMTP) address listed in the Email Address tab. These tabs are located within the BlackBerry smartphone user's Microsoft Active Directory Properties window.
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Old 02-25-2013, 11:23 PM   #3 (permalink)
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Default Re: Problem activating one user

Hello,

I re-deleted and re-created the account again - it is now working.
Not sure what happened.

Thanks
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