We have BES Express 5.0.2 for the old Blackberry Bold devices and built a new server for BES 10. The installation went very well with out any errors etc. However when i try to create a Blackberry enabled user i get the following message in the web console
"The BlackBerry® Administration Service was unable to create the required external authenticator for the user"
Any one has any idea what is causing and how to get it fixed please?
Appreciate any help