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-   -   Application Error since upgrading to v5.0.4 MR2 (http://www.blackberryforums.com/bes-admin-corner/263634-application-error-since-upgrading-v5-0-4-mr2.html)

shaptoni 03-01-2013 04:12 AM

Application Error since upgrading to v5.0.4 MR2
 
Previous Version installed v5.0.4 - upgraded to MR2 for security patch

Faulting application name: BlackBerrySyncServer.exe, version: 5.0.4.11
- is generated every few minutes

Appears to be caused by device synchronization

Faulting application name: BlackBerrySyncServer.exe, version: 5.0.4.11, time stamp: 0x50c0ee25

Faulting module name: BackupRestoreConnector.dll, version: 5.0.4.11, time stamp: 0x50c0ee40

Exception code: 0xc0000409

Fault offset: 0x000100ea

Faulting process id: 0x3d2c

Faulting application start time: 0x01ce16639c502ce0

Faulting application path: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\SyncServer\BlackBerrySyncServer.exe

Faulting module path: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\SyncServer\BackupRestoreConnector.dll

Report Id: edd59de0-8256-11e2-af43-00505683001a



The Manual service stops and restarts on all three BES servers

Dont want to remove patch due to security fixes - has anyone else seen this?

shaptoni 03-01-2013 04:33 AM

Re: Application Error since upgrading to v5.0.4 MR2
 
Sorry - just found out that this is a known issue

KB33776-The BlackBerry Synchronization Service crashes every 1 to 5 minutes after upgrading to 5.0 SP4 MR2


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