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Old 03-01-2013, 05:12 AM   #1 (permalink)
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Default Application Error since upgrading to v5.0.4 MR2

Please Login to Remove!

Previous Version installed v5.0.4 - upgraded to MR2 for security patch

Faulting application name: BlackBerrySyncServer.exe, version: 5.0.4.11
- is generated every few minutes

Appears to be caused by device synchronization

Faulting application name: BlackBerrySyncServer.exe, version: 5.0.4.11, time stamp: 0x50c0ee25

Faulting module name: BackupRestoreConnector.dll, version: 5.0.4.11, time stamp: 0x50c0ee40

Exception code: 0xc0000409

Fault offset: 0x000100ea

Faulting process id: 0x3d2c

Faulting application start time: 0x01ce16639c502ce0

Faulting application path: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\SyncServer\BlackBerrySyncServer.exe

Faulting module path: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\SyncServer\BackupRestoreConnector.dll

Report Id: edd59de0-8256-11e2-af43-00505683001a



The Manual service stops and restarts on all three BES servers

Dont want to remove patch due to security fixes - has anyone else seen this?

Last edited by shaptoni : 03-01-2013 at 05:13 AM. Reason: typo in title
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Old 03-01-2013, 05:33 AM   #2 (permalink)
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Default Re: Application Error since upgrading to v5.0.4 MR2

Sorry - just found out that this is a known issue

KB33776-The BlackBerry Synchronization Service crashes every 1 to 5 minutes after upgrading to 5.0 SP4 MR2
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