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Old 02-14-2006, 03:19 PM   #1 (permalink)
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Default Upgraded to SP3 HF2 now Users are gone!

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Okay I finally upgraded to SP3 then followed with the hotfix 2 install.

now my users have disappeared and are not receving messages to the handhelds.

Connection to the database, network & SRP are all valid or verified.

Any assistance appreciated!
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Old 02-14-2006, 03:26 PM   #2 (permalink)
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Do ou have MDAC 2.8 SP1 or higher on your BES?
http://blackberry-nl.com/index.php/t...96.html#msg196

Regards,
Bob
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Old 02-14-2006, 03:45 PM   #3 (permalink)
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MDAC 2.8 without SP1
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Old 02-14-2006, 04:42 PM   #4 (permalink)
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Did you manually re-point the BES to the config database? Are all the BES services running? What does the BES logs indicate - DISP, SYNC, MAGT..? Is this domino, groupwise or exchange?
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Old 02-15-2006, 07:46 AM   #5 (permalink)
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This problem is fairly common from reading the forum and seems to be due to a DB Upgrade failure. You will need to contact RIM.
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