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Old 04-02-2013, 06:54 AM   #1 (permalink)
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Default Can't Start BES - Groupwise

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Hi There!

My install went perfectly. Installed on Server 2008 SP2 x64.

Now the BAS - App Server and Native Code Container start and then stop a moment later.

Update: I got this fixed by changing the login account to local system.

The dispatcher service won't start at all.

EventViewer Shows: The BlackBerry Dispatcher service terminated with service-specific error 5425 (0x1531).

Also I don't see any of the Blackberry ports listening and I can't login to the web console.

Anyone able to shed some light PLEASE?


This is BES 5.04.

I see this in the AS Logs:

(04/03 00:49:29:313):{main} [org.jboss.web.tomcat.service.JBossWeb] [WARN] Failed to startConnectors
LifecycleException: service.getName(): "jboss.web"; Protocol handler start failed: java.io.FileNotFoundException: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\BAS\bin\web.keystore (The system cannot find the file specified)

Last edited by networkn : 04-02-2013 at 06:57 AM.
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Old 04-02-2013, 09:02 AM   #2 (permalink)
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Default Re: Can't Start BES - Groupwise

try this
KB18173-BlackBerry Administration Service user interface is not accessible if 8.3 file naming has been disabled with Windows before the BlackBerry Administration Service and BlackBerry Monitoring Service are installed.
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