BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 04-13-2013, 10:39 AM   #1 (permalink)
New Member
 
Join Date: Apr 2013
Model: none
PIN: N/A
Carrier: verizon
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Question Help with BES please - remove/unlock devices

Please Login to Remove!

I inherited an in-house BES system on Windows 2003 server with ~30 blackberry devices/users. I've never worked with BES before and need to remove/unlock the blackberry devices from the current system so I can attach them to their new hosted Exchange server. I've already setup 3 blackberries on the hosted Exchange server but they were new devices with stock factory settings. I need to get the old phones to stock factory settings.

So far I tried removing one blackberry from the system by clearing the IT policy, then removing the user. Apparently the IT policy did not clear, so I added the user again but now can't add her device to her user profile in BES. I connected the phone using a usb cable and tried using the "attached devices" link but nothing happened. The blackberry desktop software 7.1 could communicate with the phone on the same computer, so I don't understand why the BES couldn't see it.

Until I can get this first device off the BES, I'm not attempting any other devices. So I'm completely stuck at this point.

Also, their email has already been moved to the hosted Exchange server, so the in-house Exchange server is no longer connected to their email addresses. I'm hoping this isn't a huge deal because there's no going back to the in-house Exchange server.

Any help or guidance is greatly appreciated!
Offline  
Old 04-13-2013, 03:14 PM   #2 (permalink)
BlackBerry Extraordinaire
 
Join Date: Mar 2006
Model: 9700
Carrier: t-mobile Germany
Posts: 1,360
Post Thanks: 11
Thanked 69 Times in 66 Posts
Default Re: Help with BES please - remove/unlock devices

A security wipe should do this.
remove the device from the server,
on the device, go in options, security options.
Check all items, confirm with blackberry.

you should be able to active the handheld on the new server.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Help with BES please - remove/unlock devices
Thread Thread Starter Forum Replies Last Post
Migrated GW calendar items not syncing to new BES Express / Exchange devices Jeffk813 BES Admin Corner 0 02-01-2011 08:44 AM
Random devices getting disconnected from BES Bluesource General BlackBerry Discussion 0 06-01-2009 09:16 AM
Help with Exchange 2000 to 2007 and BES 4.1.3 to BES 4.1.5 Banjo BES Admin Corner 10 07-31-2008 03:32 PM
Another Activating Initializing on BB Professional patrickd26 BES Admin Corner 4 05-06-2008 05:12 AM
BES basics questions: requirements, load, encryption, AD, etc. tollers BES Admin Corner 4 03-03-2008 07:06 AM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.