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Old 06-12-2013, 06:47 AM   #1 (permalink)
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Question BES 10.1 and Collaboration Service 10.1

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I have installed the BlackBerry Collaboration Service on our BES 10.1 Server and configured it to point to our Sametime 8.5.2 Server, much the same settings as BES 5.0.4.

I have added the IP Address of the BES 10.1 Server to the Trusted Servers List on our Sametime Server.

We have upgraded a Z10 to the latest 10.1 OS and installed the Enterprise IM 3.0.0.286 App.

When we try and sign in we get the error "Cannot Sign In: The server is currently unavailable. Please try again later".

I cannot find any errors in the Logs but noticed this Post on the BlackBerry Forums.

supportforums.blackberry.com/t5/BlackBerry-Enterprise-Service-10/BCS-10-1-Enterprise-IM-for-sametime/m-p/2384033/highlight/true#M17607]BCS 10.1 Enterprise IM for sametime - BlackBerry Support Community Forums

(Cant post URL's!!)

It mentions a Support Incident INC000026554065.

Any ideas?
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Old 07-04-2013, 10:19 AM   #2 (permalink)
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Default Re: BES 10.1 and Collaboration Service 10.1

Anyone wondering how to fix this, here you go.

KB34555-"The server is currently unavailable. Please try again later." is displayed when attempting to sign in to Enterprise Instant Messenger
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