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Old 02-15-2006, 10:02 AM   #1 (permalink)
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Default Deploying handheld OS

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BES 4.0 SP3 here. I've been reading the handheld manager guide but cannot infer the answer. Is there a way to centrally deploy the handheld OS software through BES?

Is there some alternate way to do it (web download? I'm looking for a way to get a bunch of 7520's up to 4.1 without needing desktop software and USB cradling.
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Old 02-15-2006, 10:07 AM   #2 (permalink)
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Sorry, but I believe that is the only way to do it (DTM and USB). We use Altiris to actually push the software to the client's PC, so that saves a step of the user having to download or my having to install from CD/jump drive.
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Old 02-15-2006, 10:17 AM   #3 (permalink)
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When I was at my seminar here in ATL. I asked the questing about OTA OS upgrades in the future. They said they were working on it. It will be in the near future.
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Old 02-15-2006, 10:26 AM   #4 (permalink)
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only way to do it is via desktop manager or directly connecting BES via usb
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Old 02-15-2006, 10:44 AM   #5 (permalink)
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Or using the BlackBerry Handheld manager and deploy your upgrade, but still USB connection is needed. But with nearly no user intervention.

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Old 02-15-2006, 10:56 AM   #6 (permalink)
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Looks like I'll wait to see if OTA OS upgrades come to fruition. We stopped deploying desktop software once we moved to BES 4.0 (and even started uninstalling it) since it was no longer necessary. 99% of our users never cradled to stock sync, it was just to update things contacts/task/notes. Now that it's all wireless, we haven't seen a need for the desktop manager.

Since there is nothing compelling pushing me to OS 4.1 (just wanted to get everyone at the same level), I can hang in there to see what RIM offers. It would make sense for them to do OTA OS upgrade.
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Old 02-15-2006, 11:03 AM   #7 (permalink)
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Check out this article listing from the BlackBerry Technical Knowledge Center, What Is - Articles related to installing and upgrading BlackBerry Device Software. Specificly, you might want to read How To - Upgrade to BlackBerry Device Software 4.0 or later.
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Old 02-15-2006, 11:04 AM   #8 (permalink)
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Default Similar situation

I took decision not to install any client s/w for my blackberry users and now theat decisionhas come back to haunt me.

To move to 4.1 and get users to run the upgrade code a minimum of Handheld Manager is needed.

Now I'm, going to have to try and use Altiris to kick down Handheld manager and get users to run an executable themselves .. or visit each device which will be painful.
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Old 02-15-2006, 03:20 PM   #9 (permalink)
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You don't have to install Desktop Manager or Handheld manager on every pc. Read the Handheld Management Guide. Here a part from it.

Quote:
To upgrade Handheld Software, install the software upgrade from your service provider either on an administration computer that is running the Handheld Configuration Tool or on another computer.
After you install the Handheld Software on an administration computer, configure the Handheld Software. If you make a software upgrade required, the upgrade appears selected when users start the Application Loader. After you configure the Handheld Software, share the directory where the Handheld Software resides.
The Application Loader is provided both as a standalone program within the Handheld Software installation files and on the BlackBerry Enterprise Server. You must share the software loading tool from the computer on which you installed the software upgrade. This enables you to send a link to users who can start the Application Loader from the shared software directory without having to install the BlackBerry Desktop Manager.
The Application Loader searches the shared software directory for Handheld Software to install on handhelds. Users access the Application Loader from their computers to install handheld upgrades. You can use the Handheld Configuration Tool from a central location to load Handheld Software onto handhelds.
Regards,
Bob
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Old 02-17-2006, 01:09 AM   #10 (permalink)
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Quote:
Originally Posted by BlackBerryLinks
You don't have to install Desktop Manager or Handheld manager on every pc. Read the Handheld Management Guide. Here a part from it.

Regards,
Bob
This is exactly how I've set it up in our environment. We have ~500 users and I've set this tool up with a simple link to launch the installer. The only requirement is the user needs the BB Device Manager installed. If you have SMS, that's an easy tool to push. It's also easy to install at just 6MB in size. With the centralized software, it's easy to update the software and the user interaction is close to nil...just the way IT likes it. I've customized it to the point where I've put <required></required> on all the necessary software components. This way when the user picks what software to install, they can't screw it up. Take the time to set this tool up - it pays big dividends, especially with the automatic provisioning.
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Old 03-16-2006, 11:40 AM   #11 (permalink)
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Default Better instructions?

I've read all the documentation numerous times, but I just do not understand how the Software Configuration tool works.

I'm told to share the software loading tool, but I don't know what this tool is, where it is, or how to share it.

There's also mention of sending a link to users. I have no idea what they're talking about...

Like many of you, the BES Admin job was just dropped in my lap with 0 training of any sort. I fudge my way through BES installs, upgrades, everything. I'd like to make upgrading handhelds easier for myself and the IT people in our outer offices by doing some sort of automated Handheld Software upgrade.

Is there anywhere I can find step by step instructions? I have no idea what they're talking about half the time in the documentation.
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Old 03-16-2006, 12:02 PM   #12 (permalink)
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Quote:
Originally Posted by kpoland
I've read all the documentation numerous times, but I just do not understand how the Software Configuration tool works.

I'm told to share the software loading tool, but I don't know what this tool is, where it is, or how to share it.

There's also mention of sending a link to users. I have no idea what they're talking about...

Like many of you, the BES Admin job was just dropped in my lap with 0 training of any sort. I fudge my way through BES installs, upgrades, everything. I'd like to make upgrading handhelds easier for myself and the IT people in our outer offices by doing some sort of automated Handheld Software upgrade.

Is there anywhere I can find step by step instructions? I have no idea what they're talking about half the time in the documentation.
You probably want to read this KBase article, How To - Install BlackBerry device software using Application Loader in automated mode on a shared computer. It is about as step-by-step as your going to get. Also, if your not familiar with the upgrade process, practice it on your own device the normal way. Basically its the instructions provided are the same thing, but your users/techs are connecting to a remoe shared application to do it.

You can always adopt the policy that my company uses... We don't upgrade BlackBerry operating systems, buy a new one.

This is for mass upgrades. I will upgrade an individual BlackBerry as needed, but it is at my digression.
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Old 03-21-2006, 04:48 PM   #13 (permalink)
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Is it recommended I use the BES as the host machine for the OS Deployment? Or should I use a different PC?
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Old 03-21-2006, 05:01 PM   #14 (permalink)
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either way works fine for me.

I do some on the BES, some on my computer
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Old 03-23-2006, 11:25 AM   #15 (permalink)
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Ok I now have an IIS Terminal Server running with a website that has the link to the loader.exe amongst other utilities and documentation... Huge step in the right direction...

Now, on the server I've got an "Update" Software Configuration set up. I can assign it to a user, and when I check the handheld (on the BES) it says "System Status: Check Required."

I figured that if I click the Update Configuration Check Status button, it would take care of it. Well, now it says "System Status: Upgrade Required" but I can't for the life of me figure out how to push it from the BES!

What am I missing?
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Old 03-24-2006, 04:58 PM   #16 (permalink)
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I changed the IT Policy Force Load Count to 0, and now I get a message when I launch Desktop Manager that says it is checking the version of the handheld software to make sure it is up to date, but it doesn't actually prompt me to update.

The handheld OS is 3.7, the OS on the loader PC is 4.0.2.

Anyone got any ideas?
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