BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 10-11-2013, 06:43 AM   #1 (permalink)
New Member
 
Join Date: Oct 2013
Model: 7100T
PIN: N/A
Carrier: Orange
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Issues with devices on BES

Please Login to Remove!

I'm having problem with multiple devices on a BES server running BES 5.0.3.31 SP3 connecting to MS Exchange Server 2010.

We've found that devices that drop their connection to the mobile network for any length of time also drop their connection to BES every single time. We end up having to re-activate the device, removing the user from BES and recreating them each time, every time this happens and this seems excessive.

It doens't seem to make any difference even if BES shows that the device has been in contact with BES minutes ago.

We've also noticed that the facility to reset a password for a device remotely pretty much never works and we have to re-activate the device.

Something is set wrong and no one knows what or where to look
Offline  
Old 10-11-2013, 08:57 AM   #2 (permalink)
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: Z30
OS: 10.2.1
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 6,724
Post Thanks: 272
Thanked 288 Times in 272 Posts
Default Re: Issues with devices on BES

might be best to apply Service pack 4 as SP3 is old
__________________
irony : many old timer posters have de-evolved into the trolls they once fought
I am on http://supportforums.blackberry.com
BES 10 running sweet for my Z30, Z10 and Q10
Online  
Old 10-14-2013, 08:29 AM   #3 (permalink)
New Member
 
Join Date: Jan 2013
Model: 9900
PIN: N/A
Carrier: Vodafone
Posts: 5
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default Re: Issues with devices on BES

Hi, I've got the same issue myself, see thread I just posted Blackberry Device Connectivity

Have you noticed the network mode when the device loses connectivity, it should be in lower case ?

Regards
Offline  
Old 10-14-2013, 10:02 AM   #4 (permalink)
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: Z30
OS: 10.2.1
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 6,724
Post Thanks: 272
Thanked 288 Times in 272 Posts
Default Re: Issues with devices on BES

OP is not using a hosted BES, so it might not be the same issue
__________________
irony : many old timer posters have de-evolved into the trolls they once fought
I am on http://supportforums.blackberry.com
BES 10 running sweet for my Z30, Z10 and Q10
Online  
Old 11-06-2013, 03:01 AM   #5 (permalink)
New Member
 
Join Date: Jan 2013
Model: 9900
PIN: N/A
Carrier: Vodafone
Posts: 5
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default Re: Issues with devices on BES

Hi DavidIEvans,

Did you find a solution for this issue ?

Regards
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Issues with devices on BES
Thread Thread Starter Forum Replies Last Post
Issues with BES and the 9550 and 9630: stop recieving emails Dark_Matter BES Admin Corner 7 05-28-2010 03:36 PM
1st BES Install and Issues AdminHLCColorado BES Admin Corner 1 05-08-2008 03:46 PM
BES basics questions: requirements, load, encryption, AD, etc. tollers BES Admin Corner 4 03-03-2008 07:06 AM
Two BES Issues J_C_T BES Admin Corner 12 10-19-2007 08:53 AM
How does BES communicate with devices? Vertigo1 BES Admin Corner 27 07-12-2007 11:20 PM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.