BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 02-16-2006, 06:51 PM   #1 (permalink)
Thumbs Must Hurt
 
tgray's Avatar
 
Join Date: Apr 2005
Location: Fort Worth, TX
Model: 8310
PIN: 243b354f
Carrier: AT&T
Posts: 148
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Missing Phone Numbers & HandHeld Config Tool

Please Login to Remove!

My question is regarding missing phone numbers in the Handheld Configuration Tool. We have over 1100 BlackBerry users, most of which do not show a phone number on the Handheld Config Tool. We really need these numbers and do not know why they are not populating.

Most devices are Cingular.
Most devices are 4.0 or higher.
Many users are still using and older version (3.6) of Desktop Manager.

Is this most likely the carrier, the Handheld code, the HH Config Tool or the Desktop Manager?

Any help would save my skin...

TG
Offline  
Old 02-17-2006, 01:20 AM   #2 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Apr 2005
Location: The Netherlands
Model: 8800
Carrier: Vodafone
Posts: 374
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

If your BES is also 4 and your still like to use the Desktop Manager you need to upgrade the Desktop Manager to 4 as well. If you use the old version in combination with BES 4 your users get also sync problems.

Regards,
Bob
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.