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Old 01-20-2014, 09:27 PM   #1 (permalink)
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Default Change name of Corporate mail folder to "Desktop"

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Dear Sirs,

We get our corporate mails in a diff folder (apart from the Messages folder of course).

We would like, this folder containing corporate mails only to appear as "Desktop" on all BB. how 2 do this?

PS: Spoken to RIM and thy have no idea how 2 fix this,

Ramu
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Old 01-21-2014, 09:21 AM   #2 (permalink)
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Default Re: Change name of Corporate mail folder to "Desktop"

Desktop is supposed to show the content of Inbox

Which version BES and Mail Server?
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Old 01-21-2014, 10:30 AM   #3 (permalink)
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Default Re: Change name of Corporate mail folder to "Desktop"

Quote:
Originally Posted by knottyrope View Post
Desktop is supposed to show the content of Inbox

Which version BES and Mail Server?

ya, the problem is the folder does not appear by name of "desktop" , instead it appears by full email id, which we want to change

Mail server is outlook 2010 sp2
BES version is 1.0.3 (We are using on premise Bas with 0365 platform)

pls help
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Old 01-21-2014, 12:55 PM   #4 (permalink)
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Default Re: Change name of Corporate mail folder to "Desktop"

Problem is that is set for all users on O365 and to change it for just your domain means changing a lot on the backend.

I don't see it happening any time soon
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Old 01-26-2014, 11:50 PM   #5 (permalink)
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Default Re: Change name of Corporate mail folder to "Desktop"

after hell lot of hard work, i found this article.

kinda scared of implementing this as it involves tweaking databases.

KB15003-How to create a separate icon on the BlackBerry smartphone for only BlackBerry Enterprise Server messages

thoughts?
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Old 01-27-2014, 04:31 AM   #6 (permalink)
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Default Re: Change name of Corporate mail folder to "Desktop"

For me (If I understand it correct what you want to do), it does not look that this will help you, because, this only applies to Blackberry Handhelds Version <5.
You could try to remove the icon, but I dont think this will change the devices behaviour to show a separate Inbox and the Desktop icon it the device software is 5 or later. Even it the icon is removed, there will be no "Desktop" icon, but only the Inbox.

Your problem seems to be that the "Desktop" icon is called "someone@domain.com", which is normal for any BIS mailbox, and as it seems to me (no experience with O365) normal for Office 365.

The only thing I could think of is:
All users have to manually hide the "Desktop/someone@domain.com" icon on the home screen
Go into the the inbox, open options, inbox settings.
Remove the checkmarks for all items but the "Desktop"

Then, the "inbox" will only contain corporate messages.
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Old 02-06-2014, 04:34 AM   #7 (permalink)
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Default Re: Change name of Corporate mail folder to "Desktop"

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Originally Posted by nobody7290 View Post
For me (If I understand it correct what you want to do), it does not look that this will help you, because, this only applies to Blackberry Handhelds Version <5.
You could try to remove the icon, but I dont think this will change the devices behaviour to show a separate Inbox and the Desktop icon it the device software is 5 or later. Even it the icon is removed, there will be no "Desktop" icon, but only the Inbox.

Your problem seems to be that the "Desktop" icon is called "someone@domain.com", which is normal for any BIS mailbox, and as it seems to me (no experience with O365) normal for Office 365.

The only thing I could think of is:
All users have to manually hide the "Desktop/someone@domain.com" icon on the home screen
Go into the the inbox, open options, inbox settings.
Remove the checkmarks for all items but the "Desktop"

Then, the "inbox" will only contain corporate messages.
thanks for ur help and sorry for delay

it is defnly possible with office365 as we were previoulsy using it, only difference being our BB servers were hosted on MS cloud.

now we have the BB servers on prem but exchange still continue hosted services.

Any idea to resolve this?
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Old 02-06-2014, 08:22 AM   #8 (permalink)
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Default Re: Change name of Corporate mail folder to "Desktop"

Change Service Display Name from "Desktop" - BlackBerry Support Community Forums
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Old 02-06-2014, 09:32 AM   #9 (permalink)
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Default Re: Change name of Corporate mail folder to "Desktop"

thx sir, ur link lead me to another forum which says its possible.

Messages Icon and Email Annoyance

My only doubt, if i want to change the name of the column "servicebookname" to desktop, how to do it??

i have attached screenshot of the "servicebookname" column of dbo.userconfig table but which option needs to be modified?

pls help!! ramu
Attached Images
File Type: png how 2 change this.png (67.6 KB, 4 views)
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Last edited by Ramkumarkn : 02-06-2014 at 09:33 AM. Reason: erors
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Old 02-06-2014, 10:41 AM   #10 (permalink)
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Default Re: Change name of Corporate mail folder to "Desktop"

I have never done it on BES, only with desktop manager

you don't modify the column, you modify the data in that column
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Last edited by knottyrope : 02-06-2014 at 10:48 AM.
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