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Old 01-22-2014, 09:05 AM   #1 (permalink)
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Default help migrating user from old BES to new BES

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Hi All, I have a quick question about migrating a user from an old BES server to a new BES server.

When i add the user from AD into the new BES, it uses the same PIN as the old one. And when all is up and running, i find it is STILL using the old server to route emails.

So, i need to remove ALL blackberry information from the User's account before adding it to the new BES server. like is mentioned in this post here:

blackberryforums.com/bes-admin-corner/47237-removing-blackberry-information-mail-system-when-deleting-users.html

My problem is the Blackberry Manager on the old server isn't working, so i cant log on to "Remove the user and associated blackberry information from the account".

Can i remove the associated blackberry information from the user account in AD or by some other way?

Many thanks for any help.

Kev
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Old 01-22-2014, 10:16 AM   #2 (permalink)
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Default Re: help migrating user from old BES to new BES

you can use MFCMAPI to delete the hidden folder on an exchange mail box, be carful with this tool as it can mess things up fast if you don't know what you are doing
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Old 01-22-2014, 12:33 PM   #3 (permalink)
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Quote:
Originally Posted by kevmeister View Post
Hi All, I have a quick question about migrating a user from an old BES server to a new BES server.

When i add the user from AD into the new BES, it uses the same PIN as the old one. And when all is up and running, i find it is STILL using the old server to route emails.

So, i need to remove ALL blackberry information from the User's account before adding it to the new BES server. like is mentioned in this post here:

blackberryforums.com/bes-admin-corner/47237-removing-blackberry-information-mail-system-when-deleting-users.html

My problem is the Blackberry Manager on the old server isn't working, so i cant log on to "Remove the user and associated blackberry information from the account".

Can i remove the associated blackberry information from the user account in AD or by some other way?

Many thanks for any help.

Kev
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