BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 05-20-2015, 06:37 PM   #1 (permalink)
New Member
 
Join Date: Jan 2006
Location: Parsippany, NJ
Model: 8700c
PIN: 203D93F4
Carrier: AT&T
Posts: 10
Post Thanks: 0
Thanked 0 Times in 0 Posts
Question Migrating BESAdmin to Different Database on Exchange 2013 Breaks BES 5.0

Please Login to Remove!

The issue has been resolved, but I am trying to understand exactly what went wrong. Here is the configuration.

2x Exchange 2013 Standard servers with all roles installed and setup in DAG.
1x BES server running BES Express 5.0
Windows Server 2012 R2 environment and AD level.

The BESAdmin mailbox was migrated from DB1 to DB2 which caused the following error on BES and no agents would start.

Quote:
"Failed to retrieve the server DN" appears in the MAGT log with "Error 5305" and BlackBerry Messaging Agent will not start.
The fix was in this KB article. KB24421

Basically the HomeMTA had no information, and I was not able to recreate the MAPI profile until the HomeMTA attribute was populated.

After some research I found that someone said Microsoft directly told them that the HomeMTA attribute is no longer used with Exchange 2013 and it will need to be filled in manually. The person that installed BES does not remember entering this information. I don't know if it was there prior to migrating the BESAdmin account to a different DB, but it definitely wasn't there when we were trying to resolve the issue. Is it possible that this attribute disappeared during a mailbox migration?

According to this article. KB33413

Quote:
Verify the HomeMTA attribute for the BlackBerry Service Account is populated: Note: This step is not required in 5.0.4 MR8 and above
I know they are on 5.0.4, but I doubt they are on MR8. (Also not sure MR8 is available for the Express version...)

Another issue I noticed with the Exchange setup, is that Outlook AnyWhere is not configured properly with a "mail.domain.com" address. It is instead pointing to the FQDN of each server which it shouldn't be when using DAG. Not sure how this affects BES other than BES probably won't work if the Exchange server it is pointing to goes down.

Has anyone come across this issue before? Does this mean I MUST update the HomeMTA attribute if I wish to migrate the BESAdmin mailbox in the future?
Offline  
Old 05-20-2015, 10:17 PM   #2 (permalink)
New Member
 
Join Date: Jan 2006
Location: Parsippany, NJ
Model: 8700c
PIN: 203D93F4
Carrier: AT&T
Posts: 10
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Migrating BESAdmin to Different Database on Exchange 2013 Breaks BES 5.0

I confirmed that no maintenance releases are installed. Just 5.0.4.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Migrating BESAdmin to Different Database on Exchange 2013 Breaks BES 5.0
Thread Thread Starter Forum Replies Last Post
BES Exchange 2007 to 2013 dannychaplin BES Admin Corner 1 09-30-2014 09:24 AM
BES 5.0.3 and Exchange 2010 - headaches DeanAzzu BES Admin Corner 12 09-16-2011 10:42 AM
Knowledge Sharing - Requirements for database mirrong for BES 5.0 SP2 HA noname BES Admin Corner 9 12-02-2010 09:08 AM
BES 5.0 and Exchange 2010 liamdye BES Admin Corner 59 01-07-2010 01:59 PM
Exchange patch breaks BES easy-v BES Admin Corner 0 01-20-2006 01:55 PM

TEXINSTRM NATIONAL SEMICONDUCTOR LM358N RISCN1
$1.29
TEXINSTRM NATIONAL SEMICONDUCTOR LM358N RISCN1 pictureNXPSEMICO NXP SEMICONDUCTOR BF821215 RISCN1
$0.99
NXPSEMICO NXP SEMICONDUCTOR BF821215 RISCN1 pictureONSEMICON ON SEMICONDUCTOR MBR20200CTG RISCN1
$2.45
ONSEMICON ON SEMICONDUCTOR MBR20200CTG RISCN1 pictureDDB6U104N16RR Discrete Semiconductor Modules 1600V 105A UN-CNTL Infineon Technol
$136.2
DDB6U104N16RR Discrete Semiconductor Modules 1600V 105A UN-CNTL Infineon Technol picture42 PCS OF ON SEMICONDUCTOR LM258DG Operational Amplifier (R4S8.7B2)
$44.78
42 PCS OF ON SEMICONDUCTOR LM258DG Operational Amplifier (R4S8.7B2) picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.