BlackBerry Forums Support Community
              

Closed Thread
 
LinkBack Thread Tools
Old 06-03-2016, 05:51 AM   #1 (permalink)
Thumbs Must Hurt
 
Join Date: Jan 2008
Location: Indonesia
Model: Z3
PIN: N/A
Carrier: Indosat
Posts: 193
Post Thanks: 0
Thanked 0 Times in 0 Posts
Smile Delay sync email on BES 12

Please Login to Remove!

hi all,

have any experience about delay sync ? this happen like intermitten case not all day,

i check on form server
a. network utilization is below 80%
b. ping to bbsecure.com , turnb.bbsecure.com is below 50ms.
c. ping to srp.blackberry.com is above 250ms.
d. ping to exchange is below 1ms.

if from device network carrier to swsmanager.bbsecure.com (android/iOS) is above 300ms using thetering modem or thirdparty apps device.

any suggest ?
__________________
------------------------------------
http://2blackberry.blogspot.com
Offline  
Old 06-06-2016, 08:09 AM   #2 (permalink)
BlackBerry Extraordinaire
 
Join Date: Aug 2008
Location: Basel
Model: Class
PIN: N/A
Carrier: Swisscom
Posts: 1,616
Post Thanks: 6
Thanked 122 Times in 119 Posts
Default Re: Delay sync email on BES 12

What device and OS version are you using? You list a 9700 BB in the forum, is that your current device?
Offline  
Old 06-09-2016, 11:19 PM   #3 (permalink)
Thumbs Must Hurt
 
Join Date: Jan 2008
Location: Indonesia
Model: Z3
PIN: N/A
Carrier: Indosat
Posts: 193
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Delay sync email on BES 12

Hi,

ah sorry, still not update my profile.

personally it never happen to me, but as support team for BES 12, many users complain about delay email..

thanks,
__________________
------------------------------------
http://2blackberry.blogspot.com
Offline  
Old 06-10-2016, 02:49 AM   #4 (permalink)
BlackBerry Extraordinaire
 
Join Date: Aug 2008
Location: Basel
Model: Class
PIN: N/A
Carrier: Swisscom
Posts: 1,616
Post Thanks: 6
Thanked 122 Times in 119 Posts
Default Re: Delay sync email on BES 12

All Blackberry OS 10 devices that go through BES 12 are using ActiveSync. So you have to do some ActiveSync troubleshooting on your Exchange server, look at logs etc.

BES does not really touch your email it just tunnels the ActiveSync traffic to your Exchange server.
Offline  
Old 06-12-2016, 10:51 PM   #5 (permalink)
Thumbs Must Hurt
 
Join Date: Jan 2008
Location: Indonesia
Model: Z3
PIN: N/A
Carrier: Indosat
Posts: 193
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Delay sync email on BES 12

our users not just only BB 10, and at my BB 10 is working well. we implement BYOD users.

We have native active sync and workspace on same device with different result.
active sync native is more reliable time about send and receive email.

i dont know where we can optimize it, but like my firts post, i check the swsmanager.bbsecure.com and feedback IP is from waterloo canada, there is no option for us position at south east asia to get closer IP.
__________________
------------------------------------
http://2blackberry.blogspot.com
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Delay sync email on BES 12
Thread Thread Starter Forum Replies Last Post
BES Express, how to remove email sync only? mlbade BES Admin Corner 4 05-28-2010 02:57 PM
Want Outlook calendar to sync, but not email mhurst111 BES Admin Corner 4 02-22-2008 10:32 AM
The Hosted BES FAQ - Cheap BES/MDS - Wireless Outlook sync! Mark Rejhon BlackBerry Network 81 03-29-2007 05:29 AM
True Email Sync - BES vs BIS Hunter5117 BlackBerry Network 18 07-30-2006 04:02 PM
Email delay with a SK65 and a BES v3.6 cristalin BlackBerry On Non-RIM Hardware 1 07-20-2005 06:56 AM

5IN1 40K Cavitation Ultrasonic RF Radio Frequency Multipolar Vacuum Machine US
$272.0
 5IN1 40K Cavitation Ultrasonic RF Radio Frequency Multipolar Vacuum Machine US pictureFat Cavitation RF Radio Frequency Vacuum Body Cellulite Removal Slimming SPA UPS
$279.0
Fat Cavitation RF Radio Frequency Vacuum Body Cellulite Removal Slimming SPA UPS pictureDigital LCD RF Power Meter 0.1-2.4GHz -65~0dBm 1nW~1W Radio Frequency Tester New
$31.99
Digital LCD RF Power Meter 0.1-2.4GHz -65~0dBm 1nW~1W Radio Frequency Tester New pictureWeston Thermo Milliammeter Radio Frequency 492561 No. 301 Communication Gauge
$23.0
Weston Thermo Milliammeter Radio Frequency 492561 No. 301 Communication Gauge picture4in1 Radio Frequency Face Vacuum RF Cavitation Double Chin Body Slimming Machine
$505.0
4in1 Radio Frequency Face Vacuum RF Cavitation Double Chin Body Slimming Machine picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.