02-21-2006, 04:16 PM
Join Date: Feb 2006
Location: Lutz, FL
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Thanks, I'm already on BES v4.0 SP3 (4.0.3 Bundle 9). I tried upgrading to Bundle 17 but I never got an install CD (downloaded it off the Blackberry.com website) and when I try and launch the install file, it extracts the install files to the temp directory. I tried launching setup and then copying the extracted temp files to another location and then using it to install the Bundle 17 hotfix, but it just isn't working out.
Also, the device has the latest 4.0.2 device software installed. It was installed on his old 7290, then when I swapped it out with a new one, I installed it again.
I don't think the issue lies with the Exchange SP2 incompatibility because we have been running SP2 since we deployed our new BES and have had BES v4.0.3 installed from the start.
I talked with RIM and they said that I need to try and delete the user from BES (clear statistics as well), clear the data on the device, and then add the user and set up the device with the latest device software (4.0.2.xxx). I'm going to try this and if it doesn't work then I'll call them back, but they said they really couldn't come up with a solution other than removing and adding the user and reinstalling the device software again.
I think RIM and myself are both at our wit's end on this one. It makes it all the more mysterious that this started happening out of nowhere (we haven't installed any updates on our BES since we deployed it, and haven't upgraded any devices unless necessary), it's only happening with one user (and I've already tried swapping device, reinstalling device software), and it's happening with random recipients and at random times of day. I can't put anything together here...