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Old 02-22-2006, 08:10 AM   #1 (permalink)
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Question After 3.6 to 4 upgrade - Things not working

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We recently upgraded our BES 3.6 to the latest 4.0 version. Some functionality does not appear to be working.

Apps like Verichat and Google local complain that they can't find the network.

At the same time an extra browser icon appeared on the home screen. It says it is the BB Browser and has a lock on the icon.

I suspect that this is related to the default policy that has been implemented.

My question is what do we need to set in the policy to enable the lost functionality.

Also, how do we enable Bluetooth synch for the 8700 handhelds?

Thanks for your help.
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Old 02-22-2006, 04:02 PM   #2 (permalink)
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Quote:
Originally Posted by EmJayPrice
We recently upgraded our BES 3.6 to the latest 4.0 version. Some functionality does not appear to be working.

Apps like Verichat and Google local complain that they can't find the network.

At the same time an extra browser icon appeared on the home screen. It says it is the BB Browser and has a lock on the icon.

I suspect that this is related to the default policy that has been implemented.

My question is what do we need to set in the policy to enable the lost functionality.

Also, how do we enable Bluetooth synch for the 8700 handhelds?

Thanks for your help.
I can help a little... BB Browser is a new feature to 4.0 that allows you to surf through your BES instead of through the provider. But since BB's are so slow data-wise, its not like your users have been racking up a bill with the provider from surfing on their network... But that's what it is...

You should be able to enable Bluetooth on the handheld, in Options or Settings somewhere. If you were trying to actually sync the PIM and email via bluetooth, I don't think that functionality exists. Bluetooth is too slow to handle data effectively. It's only really useful for wireless headsets.

I might be wrong.
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Old 02-23-2006, 09:09 AM   #3 (permalink)
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Quote:
Originally Posted by kpoland
I can help a little... BB Browser is a new feature to 4.0 that allows you to surf through your BES instead of through the provider. But since BB's are so slow data-wise, its not like your users have been racking up a bill with the provider from surfing on their network... But that's what it is...

You should be able to enable Bluetooth on the handheld, in Options or Settings somewhere. If you were trying to actually sync the PIM and email via bluetooth, I don't think that functionality exists. Bluetooth is too slow to handle data effectively. It's only really useful for wireless headsets.

I might be wrong.
The first problem was resolved by turning on the MDS feature on the BES server. All is well with Google Local Mobile and Verichat.

As for the 2nd issue this also required some settings on the BES and then also required removing the bluetooth stack on the laptop and letting the MS default stack work.

all is now well.

Thanks
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