02-23-2006, 11:39 AM
Join Date: Jun 2005
Location: Milton Keynes
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| | Some pending items 'disappear' after only 3 days.
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I am trying to find a cause for the disappearance of a large number of mails that were received in the mailbox of one of my users while his Blackberry was off, but were not forwarded when he turned it back on about 9 days later.
The BES was notified as usual and I can see mails that were eventually delivered nestling up with those that were not, in the regular listing of messages that are not being requeued because they are already pending, e.g.:
Not requeuing message EntryId=16509440 - same source key as DuplicateEntryId=9108386
I have checked that the issue is not related to filters, or mailbox rules, but what I cannot explain is why some EntryId's can be found in the logs for 3 days after their arrival, but on the third day, spookily close to being exactly 72 hours after their first appearance, they abruptly disappear from the above-mentioned list. I cannot find any reference to them between the last list that includes them and the first that does not. I found this quite surprising because I know of accounts with hundreds pending and for way more than 9 days. By the way, the account's stats show that 1 item expired, but that could have been months ago.
Also, the mails that did not arrive are not all prior to a certain date, i.e. if ten mails arrived one day, maybe three were not forwarded, while eight arrive the next day and only one was not forwarded.
The BES is v18.104.22.168, Exchange is 2003.
I have searched the RIM public knowledgebase and your excellent forum, but have not found anything similar. Maybe the lack of error message means that I'm not using the right search strings, but I'm feeling a little bit like I'm the first to ever see this problem. Here's hoping that one of you guys cracked it ages ago!
I would be grateful for any suggestions, and I apologise if I've missed out any important information.