I have upgraded a handheld to OS 4.0 and am not receiving all email to the handheld now. The handheld/profile currently has no filters setup and is marked to deliver messages to the handheld. These are emails that are not being permanently deleted by and Outlook rule - and they show up in the Outlook inbox.
Below is the Event Log for emails not being delivered (I have the log files as well, but they are somewhat confusing, to say the least).
Event Typexxx58; Warning
Event Sourcexxx58; BlackBerry Dispatcher TESTBES1
Event Categoryxxx58; None
Event IDxxx58; 20569
Timexxx58; 2xxx58;11xxx58;41 PM
Failed to find a user for received config packet, user , id 1, session S########_001
At one point, there were 41 unread emails in the Outlook Inbox - and only 16 total on the handheld. I'm going to update to HF1 for BES 4.0, but I'm not sure if the server is the issue (or either its just pure coincidence that it started after upgrading to OS 4.0).
Anyone else experience the same or similar issues?