I have a user going out of the country and they requested that they have all email and data turned off as to not incur the $.02/kb charge. Is there a best practice for doing this? At first I was thinking of just turning off her email redirection, but that would not eliminate other data transfers, such as browsing, etc. Would this be better accomplished using IT policy?

I would call the wireless provider and request they turn off the data service and then re-enable it when she gets back.

I would prefer to avoid that, as such changes have caused problems with certain accounts in the past. I did think of doing that though, and still might if I cannot find a better solution.

From the BES, if you right click on a user, you can disable the Mobile Data and E-mail redirection. If, however, you are allowing your users to utilize the 3rd party browsers, this would still be a hole you would need to address. This would need to be addressed with the IT policy

Even if you turn off everything from the BES, they'll still have some data charges, as their handheld will register on the data network with pretty much every tower pass. There's no good way of doing this w/o contacting the carrier and having data put on hold, imo.

I was afraid of that. thanks guys, I'll contact the carrier.