01-28-2005, 12:54 AM
Join Date: Jan 2005
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| | Sending E-mail Issues (New BES ADMIN)
I am a new ADMIN at work for our BES 4.0. We have Nextel 7520's. I have one user that has a problem sending e-mails. He can recieve e-mails. He can click REPLY, but he cannot SEND. Send is not an option. It says, "SAVE DRAFT". Why is that?
When he tries to compose a new e-mail he can click SEND. But when he sends it, it comes back a few seconds later with the red X of death.
I have wiped and reinstalled the device. At that point he can recieve and send. But this is where it gets weird. He also reinstalled the BB Desktop Manager. When he goes to Sync, it says that the server does not support wireless calendar. Then when we try to reply and send an e-mail...send is gone. It says, "Save Draft" once again. I am not sure how to fix this user.
And the big problem, he is the only one I am having this problem with so far. Not everyone is active yet. So I have been trying to do research online. I finally came here, but I cannot get the answer by searching.
It is my IT Policy?? Is that why I am getting the BB Server does not support wireless calendar sync?? Is that the reason he cannot send e-mails?