BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 03-02-2006, 09:26 AM   #1 (permalink)
New Member
 
Join Date: Feb 2006
Model: 7230
Posts: 11
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default One BES - Offices in Many countries

Please Login to Remove!

Can one BES service BB users in many different countries? I don't mean when they are roaming. I mean one BES that serves various country offices - which may be using different mobile phone service providers.
Offline  
Old 03-02-2006, 09:45 AM   #2 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: i5s
Carrier: AT&T
Posts: 27,803
Post Thanks: 33
Thanked 442 Times in 382 Posts
Default

Not a simple question to answer. Some more information is needed:

1) Where are the Exchange servers located. RIM recommends keeping the Exchange servers physically close to the BES with no more than a 125ms latency between them. Os lots of Exchange servers across slow WAN links back to a sibgle BES can cause problems.

2) Make sure the different mobile service provides support BlackBerry; don't make any assumptions

The simple answer is yes - we have one BES for all of our South East Asia customers, spanning three countries and three Exchange servers. It is possible.
Offline  
Old 03-02-2006, 03:08 PM   #3 (permalink)
Talking BlackBerry Encyclopedia
 
cschrage's Avatar
 
Join Date: Apr 2005
Location: Right of the Mississippi
Model: 9700
OS: 5.0.0.XXX
Carrier: TMO
Posts: 246
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

It works very well for our company.

2 BES's and 3 Exchange boxes all located in 1 office in NJ.

We have international Blackberry users in Canada, UK, France and China.

The international service providers used are...

Rogers
O2
CSL HK
TMO

With the release of BES 4.0, activation, management and replacement have been made easy.
Offline  
Old 03-02-2006, 03:18 PM   #4 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: i5s
Carrier: AT&T
Posts: 27,803
Post Thanks: 33
Thanked 442 Times in 382 Posts
Default

It all depends on where the Exchange servers are located....
Offline  
Old 03-02-2006, 06:36 PM   #5 (permalink)
New Member
 
Join Date: Feb 2006
Model: 7230
Posts: 11
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

BES Server is in Manila, I am in Bangkok. Service providers are different but the all support BB.

The service provider in Thailand has given me their blackberry.com address for BB web based email but I am assuming that if I could hook up to the BES I wouldn't need this. The problem is that "enterprise activiation" is not an option on my BB, I am assuming that this is because I'm not actually connected to the BES.

I'm basically pilot testing a unit for our office in Bangkok. I'm the first user for our company and BB is just new to Thailand. So there is very little support.

Any help is appreciated.
Offline  
Old 03-08-2006, 01:14 PM   #6 (permalink)
CrackBerry Addict
 
amukhey's Avatar
 
Join Date: Sep 2004
Location: Los Angeles
Model: 9700
Carrier: T-Mobile
Posts: 750
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

where is the mail server and whats the delay between BES and MAil Server as NJ had asked...Also you should have the enterprise activation regardless...Check your settings, I believe BES Configuration and all windows services are running properly.....Try going through the IT Policies

The only problem in doing this way is if the mail server is far, the delays can be great...
Offline  
Old 03-09-2006, 07:10 AM   #7 (permalink)
New Member
 
Join Date: Feb 2005
Posts: 9
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

In my experience, it really depends on two things...where is the exchange server for the "remote" user(s) located and how many users on that mail server are going to use a BlackBerry?

We're struggling with the question right now of when to place a BES out in another country and when it's ok to just leave those users on the U.S. instances. We've found that with high latency between BES and Exchange (we see from 200-500ms latencies depending on the office location), 20-30 users is usually manageable with very few message delays or problems reported. 4.x simply manages MAPI threads differently than 3.x versions and can be set to automatically refresh threads that it detects as hung on a periodic basis, so that helps with the delivery delays, etc.

For some of our offices, we've convinced them to locate their Exchange mailboxes in the U.S. and just use OL2k3 in cache mode and their BB's of course work great! Other offices won't do cache mode and require their mail server to be geographically close to them...that's when we have to really start watching how many BB users they have. Eventually, we'll have to create entirely new mini-BES infrastructures in each of our remote offices, with their own database (we use a clustered SQL for our domestic BES instances) and admin accounts and that's a headache that's slowly starting to develop for me.

Good luck!
Offline  
Old 03-09-2006, 07:48 AM   #8 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Apr 2005
Location: The Netherlands
Model: 8800
Carrier: Vodafone
Posts: 374
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by Soda
BES Server is in Manila, I am in Bangkok. Service providers are different but the all support BB.

The service provider in Thailand has given me their blackberry.com address for BB web based email but I am assuming that if I could hook up to the BES I wouldn't need this. The problem is that "enterprise activiation" is not an option on my BB, I am assuming that this is because I'm not actually connected to the BES.

I'm basically pilot testing a unit for our office in Bangkok. I'm the first user for our company and BB is just new to Thailand. So there is very little support.

Any help is appreciated.
To connect a BlackBerry you need an Enterprise plan/edition. You can not connect a BIS BlackBerry (without any changes by the provider) to a BES.

Regards,
Bob
Offline  
Old 03-14-2006, 07:42 AM   #9 (permalink)
Thumbs Must Hurt
 
Gareth.Hooper's Avatar
 
Join Date: Jul 2005
Location: South Africa
Model: 8100
Carrier: Vodacom
Posts: 160
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

That is correct, the Service Provider/Carrier needs to load the BES services against the SIM line (Cellular Contract). When you request BES, BIS is also automatically available.
Offline  
Old 03-15-2006, 02:26 PM   #10 (permalink)
Thumbs Must Hurt
 
Join Date: Aug 2005
Location: Charlottetown, PEI, Canada
Model: 7250
Carrier: Bell
Posts: 95
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

We're using Groupwise 6.5.6 with BES 4.0.3, and support users in Canada (across the country) plus a small group of users in France. Network providers are Rogers, Bell/Aliant, and Orange in France. We have a primary GW mail router co-located with the BES here in PEI, Canada, and local postoffices for remote users. So far, so good. We've also had a lot of travelling users going global over the past year, and had no major issues there other than network availability in some locations.
Offline  
Old 03-15-2006, 02:52 PM   #11 (permalink)
New Member
 
Join Date: Mar 2006
Model: 8700C
Carrier: AT&T
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Our BES server supports three exchange servers, and our users (based out of the UK and the US) travel all over the world (literally). The BES doesn't treat the UK users any differently.

You should have no problem on the BES side. The fun begins when you get into data roaming agreements and data coverage for your users.

S
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.