03-07-2006, 11:34 AM
Join Date: Mar 2006
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| | No sync of read messages
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Have this issue with 8 or 9 out of 100 users on our BES (4.1).
Wireless Sync: ON
Delete on: Handheld
Problem: Although messages are delivered fine, after marking a message read in Outlook, that change is never reconciled to the blackberry (BB messages remain as unread). Reconcile now from the blackberry does nothing either.
Following wireled sync, the blackberry does show the correct read/unread status, but new email returns the same problem.
- Hard and soft reset
- Updated system software and firmware on the device
- Manually generate new encryption key
- Played around with handheld settings some, but have gone back to the defaults.
- Reset Outlook folders
Any help is appreciated, I'm out of ideas.