BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 03-07-2006, 04:16 PM   #1 (permalink)
BlackBerry God
 
jibi's Avatar
 
Join Date: Oct 2004
Location: Jibi's Secret Place
Model: 8900
OS: 4.6.1.174
Carrier: AT&T
Posts: 11,310
Post Thanks: 0
Thanked 1 Time in 1 Post
Default TSupport users - Logging into KB crashes IE?

Please Login to Remove!

The issue happens right after you login at this page:
http://www.blackberry.com/knowledgecenter/livelink.exe

When it comes up to the 'New Documents' etc. page, it locks up IE and generates a Dr. Watson error (or whatever they call them now).

Anyone else ever experience this issue? I know its an issue with JRE being called, which is absolutely annoying (honestly makes me wish that MSJVM was still around), but at that point during the login, I just don't see why JRE would be needed.

The odd thing is if I minimize the IE window, or if I open up a new tab, or bring up any other application into the focus (basically leave that window/page load out of focus), then it won't happen. This happens on multiple machines, multiple Windows installations, multiple versions of JRE, etc.
__________________
In the beginning the Universe was created. This has made a lot of people very angry and is widely regarded as a bad move.
Offline  
Old 03-07-2006, 05:15 PM   #2 (permalink)
BBF Moderator
 
acnst's Avatar
 
Join Date: Aug 2004
Location: Germany
Model: 9700
PIN: not configured
Carrier: T-Mobile
Posts: 1,527
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I just tried and do not have problem.
__________________
Deutsches Blackberry Forum - visit www.blackberry-forum.de


for Microsoft Exchange

Offline  
Old 03-07-2006, 05:37 PM   #3 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Apr 2005
Location: The Netherlands
Model: 8800
Carrier: Vodafone
Posts: 374
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Same here, no problem!

Regards,
Bob
Offline  
Old 03-08-2006, 09:20 AM   #4 (permalink)
Thumbs Must Hurt
 
Join Date: Apr 2005
Model: 950
Carrier: T-Mobile
Posts: 185
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I don't have any problem with it either.

I think there's a Java applet on the page for the menu.

They should really be using Javascript here instead.

I was going to suggest upgrading the JRE, but looks like you tried that.

Any chance you could use Firefox instead? ;)

Jon
Offline  
Old 03-08-2006, 09:41 AM   #5 (permalink)
BlackBerry God
 
jibi's Avatar
 
Join Date: Oct 2004
Location: Jibi's Secret Place
Model: 8900
OS: 4.6.1.174
Carrier: AT&T
Posts: 11,310
Post Thanks: 0
Thanked 1 Time in 1 Post
Default

I hate Firefox

Well, I think "hate" is a strong word. Umm, let's just say that I don't necessarily like all the glory its receiving for being a 'safe' alternative to Internet Explorer, as it has nowhere near the userbase for exploits as IE does. And let's not mention that there have been a lot of major updates for Firefox in the last year alone.
__________________
In the beginning the Universe was created. This has made a lot of people very angry and is widely regarded as a bad move.
Offline  
Old 03-08-2006, 01:39 PM   #6 (permalink)
pej
Thumbs Must Hurt
 
Join Date: Jul 2005
Location: MN
Model: 8900
Carrier: T-Mobile
Posts: 69
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default

I don't see any errors accessing LiveLink.exe when using FireFox 1.5.0.1 with JRE 1.5.0_02. RIM's java stuff does pig out memory pretty badly, usually taking FireFox's use up by 20 meg or more.

HOWEVER, the "My Service Requests" page is a whole other issue. That one pops up a General Exception error when you first access, indicating a NullPointerException has occured. The java console shows "load: class DetectPluginApplet not found."

The the interface paints in, usually spewing many other NPEs along the way. Usually various buttons don't work. As I was typing this reply the first time, I tried using the "View Related Emails" link and got a complete crash of FireFox...the first time I'd seen that bad behavior.

I submit most of my cases via email ... so much easier....
Offline  
Old 03-08-2006, 11:11 PM   #7 (permalink)
JRV
Thumbs Must Hurt
 
Join Date: Apr 2005
Location: Houston, TX USA
Model: 7130e
Carrier: Verizon
Posts: 144
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I have problems that sound like what Jibi describes when I'm behind my BES client's ISA2004 server (using web proxy) and browse many parts of RIM's site. I've never seen it with any other firewall or SOHO NAT router, or any other site behind their ISA. It started with JRE 5.0. I'm on IE 6 SP2.

I've found that when I'm behind their ISA firewall, if I wait a LOOONNNNNGGGGG time (never timed it, but at least 10-20 seconds) after a page loads from blackberry.com that I can proceed without IE hanging.

Jibi...are you behind ISA by any chance?

Last edited by JRV : 03-08-2006 at 11:13 PM.
Offline  
Old 03-08-2006, 11:59 PM   #8 (permalink)
BlackBerry God
 
jibi's Avatar
 
Join Date: Oct 2004
Location: Jibi's Secret Place
Model: 8900
OS: 4.6.1.174
Carrier: AT&T
Posts: 11,310
Post Thanks: 0
Thanked 1 Time in 1 Post
Default

nope. it happens from work (behind SurfControl web-filter and CheckPoint Firewall, although i could rule out both of these, w/ Windows firewall enabled) and home (behind a Linksys Wireless-G router w/ Windows firewall enabled).

looks like its easier to replicate when i start going to the Downloads side-menu and then trying to navigate in there - usually happens immediately. below is the DRW error it generates and the module, although i honestly don't know if it has anything to do with mshtmled.dll (definitely not version specific, so let's rule out the 7.0 beta version).

Code:
AppName: iexplore.exe	 AppVer: 7.0.5296.0	 ModName: mshtmled.dll
ModVer: 7.0.5296.0	 Offset: 0004c4f3
__________________
In the beginning the Universe was created. This has made a lot of people very angry and is widely regarded as a bad move.

Last edited by jibi : 03-09-2006 at 12:02 AM.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.