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Nomis 03-09-2006 08:36 AM

Handhelds not registering completely
We're running BES with Lotus notes and there are a couple of our users Handheld information is not appearing completely when you look at the handheld information. The user's name appears, as does the PIN but that's all.

I did go through and re-run EA but that did not seem to help.


Khue 03-09-2006 08:46 AM

Try closing the BES Management console and reopening it. I have the same problem at times. When I open it up again usually the information is updated.

Nomis 03-09-2006 08:53 AM

Tried that but no luck.

weazbo 03-09-2006 03:45 PM

We had this on 1 BB.
Wipe the device.
Attached the device to a workstation that has had BDM installed on it.
Try the Activation again. Should complete....

Nomis 03-09-2006 04:50 PM

Yikes! Pretty drastic (but I had a feeling it was going to come to that). Thanks weazbo!

Natrone 03-10-2006 02:26 PM

We had the same problem, not sure when it happened. We've had to have the users go back into Enterprise Activation and do it again. No need to wipe for us.

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