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Old 03-09-2006, 08:36 AM   #1 (permalink)
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Question Handhelds not registering completely

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We're running BES 4.0.3.3 with Lotus notes and there are a couple of our users Handheld information is not appearing completely when you look at the handheld information. The user's name appears, as does the PIN but that's all.

I did go through and re-run EA but that did not seem to help.

Thoughts?
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Old 03-09-2006, 08:46 AM   #2 (permalink)
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Try closing the BES Management console and reopening it. I have the same problem at times. When I open it up again usually the information is updated.
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Old 03-09-2006, 08:53 AM   #3 (permalink)
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Tried that but no luck.
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Old 03-09-2006, 03:45 PM   #4 (permalink)
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We had this on 1 BB.
Wipe the device.
Attached the device to a workstation that has had BDM installed on it.
Try the Activation again. Should complete....
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Old 03-09-2006, 04:50 PM   #5 (permalink)
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Yikes! Pretty drastic (but I had a feeling it was going to come to that). Thanks weazbo!
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Old 03-10-2006, 02:26 PM   #6 (permalink)
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We had the same problem, not sure when it happened. We've had to have the users go back into Enterprise Activation and do it again. No need to wipe for us.
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