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Old 03-29-2006, 02:10 PM   #1 (permalink)
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Default Reconciliation and Outlook Personal Folders

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I admit to being a newbie but I don't think this is as simple a question as I once thought. My new (6-day-old) 8700c was a breeze to set up. I called my help desk, asked to be added to the BES, received an e-mail with an activation password, and Voila! e-mails appeared on my BlackBerry. It appears to work pretty well.

My issue arises due to the way I use my Outlook Inbox. Essentially, I use my Inbox as a measure of my productivity. I try to adhere to a strict limit of 15 messages in my Outlook Inbox. In order to consistently meet this goal, I try to respond to e-mails immediately and then file the messages in my Outlook Personal Folders.

The problem is that filing messages in my Outlook Personal Folders has no effect on my BlackBerry inbox. Thus, my BlackBerry Inbox has a couple hundred e-mails in it just from the 6 days I've had the thing.

Is there any way to configure either my Outlook and/or my BlackBerry so that one of the following two things happens:
1) I end up with copies of my Outlook Personal Folders on my BlackBerry such that if I file (i.e. move to Personal Folders) an item in Outlook it gets similarly filed on the BlackBerry (doubtful); or
2) If I file an item in Outlook, it gets deleted from my BlackBerry inbox?

For somebody who has so conditioned himself to maintaining an Inbox with fewer than 15 messages, the hundreds on the Blackberry are frying my brain. Any insight/workarounds/etc. would be greatly appreciated. Thanks.

Bonus question: I just installed BlackBerry Desktop Software this morning thinking that it might somehow help with my issue, but I have not yet configured it as I fear somehow screwing up/supplanting my existing wireless reconciliation (i.e. somehow ending up with Redirector in place of wireless reconciliation). The BlackBerry "Getting Started Guide" says that my sys. admin. may ask that I install the Device Manager (which they didn't) but does not mention the Desktop Software. Am I missing out on anything by not installing the Desktop Software? Could that be the cause of the problem above? The only thing I can think of that I might want a wired connection to my laptop for is to transfer files (like pictures of my son) and or third party apps. that can't be downloaded directly to my BlackBerry (if there are such things). Again, advice would be appreciated.
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Old 03-29-2006, 03:55 PM   #2 (permalink)
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Default Setup

yes you will need Desktop manager as the setting to reconcile against a personal folder (PST) is under Intellisync / Configure Reconcilation / Personal Folder.

Notes:

You can only have one personal folder setup - so if your using more then one PST this isn't going to help you.

Once setup - sync your blackberry .. as you move emails from outlook into the PST .. the Blackberry will "learn" the folder setup and you can then file from the blackberry and on next cable sync (this is not supported wirelessly yet) it will move the email from your inbox to the appropiate folder in your PST.

Now on the Blackberry .. go into the messages / options and General Options set the setting:

Hide Filed Messages to YES

Personally I just set to erase only on Blackberry and blow all messages away nightly and do all my filing within outlook.

Hope this helps
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Old 03-29-2006, 04:42 PM   #3 (permalink)
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Lightbulb Reconcile / File Messages to PST

Since the BES does wireless Reconcilliation from the server, it does not have access to your Personal folders. You can use the Destkop Manager to do what you want. However, the items that you file to your Personal folders wont get redirected until connect the USB cable and synchronize.

To set this up in the Desktop Manager, open the Intellisync icon. Then make sure that Reconcile Messages is checked. You should also click on the Configure Reconcilliation to make sure that it is set according to your needs as well.

I might suggest you file messages to alternate folders in your mailbox instead. You can always archive them later. That way you dont have to worry about the USB cable sync.
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Old 03-29-2006, 05:21 PM   #4 (permalink)
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Many thanks to both of you for the replies.

vlw, if I do as you suggest (and use subfolders to my Inbox instead of Personal Folders), how will that work in terms of reconciliation with the BlackBerry? Judging from your statement that I wouldn't have to worry about USB cable sync, I'm guessing that it will enable me to have the same set of subfolders on my BlackBerry so that if I "file" a message on my BlackBerry it will also get filed on Outlook (and vice versa)?

I understand that using subfolders to my Inbox keeps the messages on the server (facilitating the wireless reconciliation with the BlackBerry). As you might imagine, the whole reason I decided not to do that originally is that I save so many e-mails my Inbox would constantly be over the size limit. Having never used archives, is there any way to maintain the file structure from my Inbox in the archive or do all the archived e-mails just get dumped in there in one big pile?
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Old 03-29-2006, 06:03 PM   #5 (permalink)
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If your company is on BES, then I'd suggest suggesting to the BES admins that when/if they decide to upgrade to BES 4.1 to enable the support for hard deletes.

BlackBerry Manager > Click on the Servers tab > Select the Server > Click on Edit Properties in the bottom pane > Click on Messaging > Mark 'Hard Delete Support' as True

Anytime you SHFT+DEL (from server) or Empty Deleted Items (server) or move a message to a PST (by rule or manually), it will remove the message from the handheld.
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Old 04-06-2006, 10:23 AM   #6 (permalink)
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Default personal folders missing

I have a user with a 8700c device as well.

His personal folders (archive folders that he syncs to) keep disappearing! The only way I can get them back is to wipe the handheld, reprovision it, reinstall the desktop software and sync it again.

That keeps the folders around for a while, but then they disappear.

I am wondering if this is because he has a 4.1 device while our blackberry enterprise server is only 4.0.

Does anyone know this for sure?
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Old 06-01-2006, 11:59 AM   #7 (permalink)
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Hello there an interesting thread already...

I have serveral users here using the 8700 with our BES 4.0 server. All works fine until some of the users move emails directly from thier inbox to a networked PST file. (this movement of email is done via outlook at thier desks) The BB 8700 still shows the emails as being held in the mailbox view when in fact they have moved to a PST which lives else where on our network.
The users work on serveral projects and use mutliple PST files.

Anyone any ideas on how or what I can do to make the inbox view on the BB 8700 remove the mail items which are moved to the PST's?

Thanks in advance..
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Old 09-25-2006, 04:33 PM   #8 (permalink)
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Hey,
Is there any other way to take care of this without having changed the settings in the BES. I've got a user with a T-Mobile 7290 and he's having the same issue. He files all of his mail immediately and then it is stuck on the blackberry. I set him up to just reconcile with the desktop. I tried using the PST setup talked about by jletendre in the 2nd message. It doesn't seem to be working. He has several pst's however so this wouldn't be a complete fix anyways. I just chose the one he most commonly uses but I saw no change in it removing or keeping messages. Any help would be appreciated. Thanks!

Brad
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Old 09-28-2006, 07:27 AM   #9 (permalink)
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Quote:
Originally Posted by jibi
If your company is on BES, then I'd suggest suggesting to the BES admins that when/if they decide to upgrade to BES 4.1 to enable the support for hard deletes.

BlackBerry Manager > Click on the Servers tab > Select the Server > Click on Edit Properties in the bottom pane > Click on Messaging > Mark 'Hard Delete Support' as True

Anytime you SHFT+DEL (from server) or Empty Deleted Items (server) or move a message to a PST (by rule or manually), it will remove the message from the handheld.
We just deployed BB 4.1.2 (first install of BB for us) and one of our users has noticed the issue of messages remaining on the BB after they file them to a SUB FOLDER in their Outlook. Would this procedure above fix that? Some may also move to PST files (so by reading this the procedure should fix that).

EDIT: Nevermind, on the subfolder within the mailbox. I see how it works now. But still need to fix the PST issue.

Last edited by Thunder7 : 09-28-2006 at 07:36 AM.
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Old 09-28-2006, 10:47 AM   #10 (permalink)
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Networked .PST files are a big no no. MS has a report on that. Don't know the Knowledge base number, but using PST over the network is a disaster waiting to happen!!! Trust me we have been there already!
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Old 09-29-2006, 11:29 PM   #11 (permalink)
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Quote:
Originally Posted by jibi
Anytime you SHFT+DEL (from server) or Empty Deleted Items (server) or move a message to a PST (by rule or manually), it will remove the message from the handheld.
Jibi, Are you sure about your wording... ANYTIME. I am trying to understand if the message state database has something to do with this. I believe it does. The default is 100 and I think (could be wrong) that this means that only messages that are hard deleted that are in the first 100 will be removed from the BB. My understanding was that if you increased the message state data base to 200 300 or more, you would increase the number of messages that the BES would watch for.

If you have details please explain.
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Old 10-05-2006, 12:31 PM   #12 (permalink)
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I'm new to the forums and still learning the bes server. I have made the hard delete are set to true, but if I move a message in oulook from my inbox to another folder, it doesn't get removed from my bb. I'm running an 8703 and BES express. Everything else seems to be working perfectly.
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Old 10-05-2006, 01:02 PM   #13 (permalink)
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thanks for the tip Jibi
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