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Old 03-30-2006, 11:10 PM   #1 (permalink)
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Default Reactivate via enterprise without wiping handheld ??

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is it possible to reactivate a handheld that has been already been activated
using the enterprise activation ??? without having to wipe the unit ???

(we had a server problem and need to reactivate some remote users, but dont want the to wipe the units....as they will lose they personal address books.)

Domino 5.11
Bes 4.0.4.6
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Old 03-30-2006, 11:20 PM   #2 (permalink)
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yep. just go to Settings then Options and choose Enterprise Activation from the list (if OS 4.1, then go to Advanced Options then Enterprise Activation). just be sure to set them up with a password on the server.
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Old 03-30-2006, 11:31 PM   #3 (permalink)
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tried that :-

eg : generated and sent a new password.
and user tried to activate as you said... but
it failed. see log entry...

31/03/2006 00:36:29 {Our Username/VNUBPL/UK} *** Activation *** start activation for device PIN 203ED0xx.
31/03/2006 00:36:29 Setting PIN to 203ED0xx for user Our Username/VNUBPL/UK
31/03/2006 00:36:29 {Our Username/VNUBPL/UK} *** Activation *** Successfully updated database information for device PIN 203ED0xx.
31/03/2006 00:36:29 {Our Username/VNUBPL/UK} *** Activation *** sending service book data to IT Admin Server for device PIN 203ED0xx.
31/03/2006 00:37:32 (Our Username/VNUBPL/UK} *** Activation *** Rolling Back activation.
31/03/2006 00:37:32 PIN changing from 203ED0xx to for user Our Username/VNUBPL/UK
31/03/2006 00:37:32 {Our Username/VNUBPL/UK} *** Activation *** rolled back database information.
31/03/2006 00:37:32 {Our Username/VNUBPL/UK} *** Activation *** transaction aborted.
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Old 03-31-2006, 12:39 AM   #4 (permalink)
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install desktop manager and try a tethered activation?
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Old 03-31-2006, 01:33 AM   #5 (permalink)
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Request the users to clear the service books and re-do the wireless activation..that may help...
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Old 03-31-2006, 02:00 AM   #6 (permalink)
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done that too... same result....
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Old 08-21-2007, 08:50 PM   #7 (permalink)
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DOMINO R6.4.5 BES4.1 SP2 Same issue as above, going to remove client and re-establish on the BES server.
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