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Old 03-31-2006, 12:49 PM   #1 (permalink)
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Default Can't recieve external emails

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I'm on BES 4.0 for exchange... just added a new user and he can recieve emails from within our company but any external emails don't get to the Blackberry... suggestions?
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Old 03-31-2006, 01:03 PM   #2 (permalink)
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Do the external messages appear in Outlook? These messages stay in the inbox? Or are they being saved into a PST?

Does not really look like a BES problem, to say the least.
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Old 03-31-2006, 01:03 PM   #3 (permalink)
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Is he a new user to Exchange, too? I had a new employee to set up last week and there was an issue with his new Exchange mailbox that would not allow external emails to come thru - this also messed up the Enterprise Activation....so until the email team fixed that I couldn't complete the device activation.
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