04-17-2006, 02:44 PM
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| | Wireless address book sync issues for new and existing users
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We have started doing wireless activation with new BB devices, but are stating to see issues where a userís device does not have the option to enable wireless sync of the address book. Found KB Article Number: KB-04521 and spoke to support. As we are using iNotes the bottom line from support was that you need to have users sync there clients address book with iNotes via the client before adding them to the BES server so that the $contacts field will have data in it. That way when added to the BES the PIM Sync address book field will get the users mail server and path to the mail file and the device will have the option to enable wireless sync.
Is anyone else running into this? The fact that you have to rely on users to do the iNotes sync before adding to the BES is frankly not very reliable. Then of course there are the existing 2.2 users who were upgraded, as far as I can tell the majority of them do not have the PIM sync data filed in, that of course will be a whole new story on how to address them.