BES Express - adding first user - Initializing
I have downloaded and installed the new BES Express and am currrently attempting to switch our first user from using the redirector in the BB desktop to BES Express.
I installed the server on a member server in our Win2K AD Domain already running SQL2K. We run Exch2K on another DC and have installed the requsite Exch Manager and Messaging and Collaboration Services on the BES server.
After creating the Outlook user profile for "BlackberryManager", I tried to add a user. When adding a user, the user shows as being added yet the status is holding at "Initializing".
I have registered for the free 60 day support and have yet to receive a TSupport number so I am unable to call RIM.
Any help/advice would be greatly appreciated.
Just call TSupport and you should be able to use a single call-in w/o a TSupport number. Just give them your S-number SRP. Also, you may want to read through the Installation Guide and make sure you have all the correct permissions and whatnot setup.
Are you refering to the MAPI profile which BES does require?
On a side note. Was BES installed with a BlackBerry Service account or was it installed as Domain/Administrator? If the answer is Domain/Administrator perform the following:
The article above will also assist with the correct account permissions.
Ah you have TSupport just call RIM. They will tell you the same thing I would.
Thanks everyone for your comments. My initial problem was that I could not get through the VM maze without a TS#. I finally used the "contact us" link and found RIM to be very responsive and sent me my TS #.
I am working with RIM now and will post any progress.
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