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Old 06-01-2006, 07:47 AM   #1 (permalink)
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Exclamation Wireless email reconciliation

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Just installed BES 4.0 after being thrown into it by my boss.Had never even seen it before. Luckily, install went well by following the installation manual and 9 Blackberries have been associated with the server with no major problems. Wireless activation worked great, Wireless sync works great,but email reconciliation has had a few glitches. Email is sent to the Blackberry without any trouble and most can be deleted either place and will reconcile fine. However, a few random emails when deleted from Outlook will not delete from the Blackberry when reconciled. I am stumped at why this only happens a handful of times. Of course, I am new at this.

Any help is welcome.

Thanks,
Kevin
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Old 06-02-2006, 12:15 PM   #2 (permalink)
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I have seen this happen if you delete the message without actually "opening it" in Outlook or use a "shift-delete" on a newly delivered email that has not been opened. Not sure if it by design, but I experience it in 4.1 also. Maybe test this out.
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Old 06-02-2006, 12:25 PM   #3 (permalink)
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It doesn't matter what the read status of the message is. BES must "see" the message move from one folder to another (including Deleted Items) in order to make a change on the handheld. Hard deletes (i.e. shift+delete) and moving the message to a pst (e.g. archiving) will orphan the message on the BB.

Edit: I remember reading that 4.1 has an option for handling these orphaned messages.
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