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Old 06-01-2006, 01:31 PM   #1 (permalink)
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Default BES 4.1, can't assign device to user

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Hi all

I am new to this stuff, but not with computers/servers.

Due to our increasing number of BB, we decided to order the BES software. I have installed it on a Win2K server which already have Exchange 2k and Sql 2k on it. Now the problem is that whenever I try to assign a device to a user I get this message: "An error occured while assigning the device to the user. The user is not yet known to the blackberry agent. Etc..."

In the logs, I constantly get these lines:

"[20000] (06/01 13:01:17):{0x1D08} Could not connect to Service Control Manager at \\127.0.0.1: 1722
[20000] (06/01 13:01:17):{0x1D08} Unable to connect to Dispatcher 'ServerX'

Services are all running using a service account and no error are reported in the event log. I had MS Outlook 2002 installed on the server as well and as I was reading through this forum, I have red that this is really not recommended, so I uninstalled it and I checked if the mapi32.dll and cdo.dll are coming from the exchange installation and they are. I have called the technical support but they were not very helpful. Any input would be greatly appreciated!!

Thanks
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Old 06-01-2006, 03:17 PM   #2 (permalink)
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Default update...

After a call to the technical support @ RIM, they found that the SMB protocol was disable (it's disabled by default in Small Business Server), now I need to reboot the server to see if that solve the problem. I will let everyone know the outcome...
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Old 06-13-2006, 06:44 PM   #3 (permalink)
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here's the fix:

I had to enable the SMB protocol on the server. Following is the link to the solution page from the TS team:

w.blackberry.com/knowledgecenterpublic/livelink.exe/fetch/2000/8021/728075/728850/728216/Support_-_Messaging_Agent_unable_to_start_with_Microsoft_Sm all_Business_Server_2000_or_2003.html?nodeid=76587 6
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Old 08-24-2006, 08:28 PM   #4 (permalink)
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Default Link for doc please

Hi quetib,

I am having this same issue and when I try to reach the link I cannot reach it. I noticed that the 'ww' was missing from www and that there was a space in the word (Small) and there was a space at the end of the nodeID.

I am wondering if you can tell me how to get to this link as I have tried doing a search on parts of this and cannot find the article at all. Is it not in the public knowledgebase? Do I need extra support access to reach this article? Your help is really appreciated as this has been an ongoing issue for us.

Thanks once again
Davinci1969
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Old 08-25-2006, 09:21 AM   #5 (permalink)
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Here is the reg key you need to change/add

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\NetBT\Parameters <-- ignore the space

Dword: SMBDeviceEnabled
Value: 1
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Old 08-27-2006, 03:04 PM   #6 (permalink)
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Quote:
Originally Posted by |||||||
Here is the reg key you need to change/add

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\NetBT\Parameters <-- ignore the space

Dword: SMBDeviceEnabled
Value: 1
Hi quetib, thanks very much for that. I really appreciate it!

Kind Regards
Davinci1969
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