Hello,

We have BES 4.0 in the org and the users are complaining they are unable to open RTF attachments files. Is this by design? Is there a way to allow for RTF files to be opened from a handheld?

Thanks

You might want to ask this in the BES admin corner.
http://www.blackberryforums.com/bes-admin-corner/

I also found this.
http://www.blackberry.com/knowledgec...94996&vernum=6


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I'm not sure if this is going to work. I donxxx8217;t know what an RTF file looks like, but you might "MIGHT" be able to apply the following KB to your server. Just change the csv to rtf.

Article Number: KB-03820
(Can't post url because "You are only allowed to post URLs to other sites after you have made 10 posts or more.")

I would try this fix on a test server first.

Cheers