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Old 06-07-2006, 05:33 AM   #1 (permalink)
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Default Upgrade BES 4.0 to SP4

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Hi

I have upgraded our BES 4.0 to SP4, since doing that I'm getting Blackberry Router errors flooding my logs

Event Type: Error
Event Source: BlackBerry Router
Event Category: None
Event ID: 10000
Date: 07/06/2006
Time: 10:43:36
User: N/A
Computer:
Description:
[SERVICE_RELAY_SESSION:S1661952:0077aaf0] Service transaction not found. SERVICESESSION_TAG=2491325

This then give rise to these.

Event Type: Information
Event Source: BlackBerry Messaging Agent BLACKBIRD1 Agent 1
Event Category: None
Event ID: 50020
Date: 07/06/2006
Time: 11:17:02
User: N/A
Computer:
Description:
Some worker threads have been blocked for 3 health checks


Has anyone seen them before I'm waiting a call back from RIM support, but in the meantime any help would be appreciated.
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Old 06-08-2006, 02:17 AM   #2 (permalink)
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The SERVICE_RELAY_SESSION errors are normal and are nothing to worry about. You will see them after any reboot of the BlackBerry Enterprise Server with a handheld that has the wireless turned off or the battery is dead.

The Blocked worker threads could be something else. If you have a remote Exchange server and the PING time is more then 35ms. If the Exchange server is slow/down or if you are having any LAN/WAN issues.

If you only see the Blocked worker threads after a reboot or restarting the controller service then you should be fine it is just taking a while to complete the mailbox rescan for all of the users within the environment.

Cheers
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