BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 06-07-2006, 05:33 AM   #1 (permalink)
New Member
 
Join Date: Jun 2006
Model: 7230
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Upgrade BES 4.0 to SP4

Please Login to Remove!

Hi

I have upgraded our BES 4.0 to SP4, since doing that I'm getting Blackberry Router errors flooding my logs

Event Type: Error
Event Source: BlackBerry Router
Event Category: None
Event ID: 10000
Date: 07/06/2006
Time: 10:43:36
User: N/A
Computer:
Description:
[SERVICE_RELAY_SESSION:S1661952:0077aaf0] Service transaction not found. SERVICESESSION_TAG=2491325

This then give rise to these.

Event Type: Information
Event Source: BlackBerry Messaging Agent BLACKBIRD1 Agent 1
Event Category: None
Event ID: 50020
Date: 07/06/2006
Time: 11:17:02
User: N/A
Computer:
Description:
Some worker threads have been blocked for 3 health checks


Has anyone seen them before I'm waiting a call back from RIM support, but in the meantime any help would be appreciated.
Offline  
Old 06-08-2006, 02:17 AM   #2 (permalink)
CrackBerry Addict
 
ashworth's Avatar
 
Join Date: Jun 2006
Location: Ontario, Canada
Model: 9000
OS: 4.6
Carrier: Rogers
Posts: 625
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

The SERVICE_RELAY_SESSION errors are normal and are nothing to worry about. You will see them after any reboot of the BlackBerry Enterprise Server with a handheld that has the wireless turned off or the battery is dead.

The Blocked worker threads could be something else. If you have a remote Exchange server and the PING time is more then 35ms. If the Exchange server is slow/down or if you are having any LAN/WAN issues.

If you only see the Blocked worker threads after a reboot or restarting the controller service then you should be fine it is just taking a while to complete the mailbox rescan for all of the users within the environment.

Cheers
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.