06-08-2006, 09:28 AM
Join Date: Oct 2005
Location: SLC, UT
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| | What is backed up on the BES?
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Can anyone tell me data is actually backed up from the handheld to the BES? We are using BES 4.0.2 hotfix 2 with GroupWise 7.01 Beta.
Had a user that had not chosen to sync his contacts with a personal address book in GroupWise. He was just adding them to his phone and had hundreds and never backed up with the desktop manager. Our support group had problems with his handheld and ended up removing him from the BES, wiping the handheld and adding it back. Well fixed one problem, but now all of the contacts are gone.
Is it possible that these contacts are stored in the BES database? If I restored that to an offline server is there a possibliity of getting those back? Can't seem to find anything on blackberry's support site. Thanks in advance for your help.