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Old 06-09-2006, 12:09 PM   #1 (permalink)
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Default Multiple "Desktop" accounts on BB

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I'm a new BES admin / user, and I'm setting up the first BB for our company. I initially activated a test account on the device, which worked fine, and then I deactivated that user from BES, and added a real user. I had to delete / re-add the user a couple times to get the calendar sync working, and I now things seem to be working, with the following caveat.

If I go to send mail on the BB, and scroll up to change the Account (i.e. BES vs. BIS accounts), I see two "Desktop" entries. Both of these entries seem to work, and mail sent with either of these entries comes from the proper BES account, but this just seems odd to me. I don't have another device to compare this to. Is this normal behavior? I tried deleting / re-adding / activating the user, and it still behaves the same way.

Any pointers?

If it matters, I'm running BES 4.1 with Exchange 2003 SP2 (both on Win2k servers).

Thanks in advance...
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Old 06-09-2006, 02:00 PM   #2 (permalink)
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You will need to security wipe the handheld before you set it up for a differnet user on the BES.

on the HH goto Options > Sceurity > Click wheel > Wipe Handheld. (depending on modle or HH code)...

After you wipe the HH just EA it again and you should be fine.

Cheers,
Ash
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Old 06-09-2006, 09:35 PM   #3 (permalink)
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Thanks - I'll try that.

How does that affect the BIS account(s) on the BB? Do I need to re-establish those, or will that automatically resync?
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Old 06-09-2006, 11:00 PM   #4 (permalink)
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The service books should come down again to the handheld, but if they dont you can always re-send them.
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