BlackBerry Forums Support Community               

Closed Thread
LinkBack Thread Tools
Old 06-14-2006, 05:31 AM   #1 (permalink)
New Member
Join Date: Jun 2006
Model: 7130g
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Angry Install (upgrade) to 4.1 gets "Test database connection returned an unknown error"

Please Login to Remove!


We have our existing blackberry database on a different server to the BES. This all works fine with 3.6.

We are trying to upgrade the server to 4.1 and after tonnes of fiddling we eventually got the setup to load (see earlier post by me yesterday). When it got to the database upgrade stage we entered all the details for the remote database but then it says :-

"Test database connection returned an unknown error"

...and will not allow us to go any further.

Any thoughts?


Old 06-14-2006, 02:17 PM   #2 (permalink)
CrackBerry Addict
ashworth's Avatar
Join Date: Jun 2006
Location: Ontario, Canada
Model: 9000
OS: 4.6
Carrier: Rogers
Posts: 625
Post Thanks: 0
Thanked 0 Times in 0 Posts

The service account will need to have full SA access to the SQL server (for 4.1). If you are still getting errors you may want to recreate your Database. Also you will need to make sure you are running BlackBerry Enterprise Server 3.6.3 or higher.

My BlackBerry GPS Golf Application | Mileage Calculator
Old 08-01-2006, 02:30 PM   #3 (permalink)
New Member
Join Date: Aug 2006
Model: 8707
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Same error


I am trying to install BES 4.1 for MS Exchange 2003 and get same error "Test database connection returned an unknown error"

I tried the following commands and do not have any probem.

1. Open a command prompt.
2. Type: osql -E
3. At 1> Type: use BESMgmt

Any help would be greatly appreciated.

Closed Thread

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Copyright 2004-2014
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.