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Old 06-15-2006, 10:04 AM   #1 (permalink)
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Default Newbie lost on syncing global contacts

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Pardon my ignorance; I've looked everywhere here and on the blackberry support pages, and can't find the answer to my question.

I've just finished installing BES, have added myself as the first (guinea pig) user, and have started receiving synced emails to my handheld.

My personal address book is syncing properly; however, I just can't get my global address list onto my RIM.

In the Blackberry support knowledge base, I read something about needing to configure PIM options on the Blackberry server properties page, however, my properties page doesn't HAVE a PIM tab.

I'm running version 3.6.2; is the PIM tab only available on newer versions?

Any help anyone can give would be greatly appreciated.
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Old 06-15-2006, 10:58 AM   #2 (permalink)
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Quote:
Originally Posted by wcheek
Pardon my ignorance; I've looked everywhere here and on the blackberry support pages, and can't find the answer to my question.

I've just finished installing BES, have added myself as the first (guinea pig) user, and have started receiving synced emails to my handheld.

My personal address book is syncing properly; however, I just can't get my global address list onto my RIM.

In the Blackberry support knowledge base, I read something about needing to configure PIM options on the Blackberry server properties page, however, my properties page doesn't HAVE a PIM tab.

I'm running version 3.6.2; is the PIM tab only available on newer versions?

Any help anyone can give would be greatly appreciated.
The PIM tab is only in BES 4.0.X

The version of BES you are running you should be able to do a lookup on your address book. This is the only way to get the GAL on your HH.
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Old 08-14-2006, 12:04 PM   #3 (permalink)
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Exclamation Exchange global address book

I solved the problem via a long and circuitous method. We use Exchange 5.5, and I went into the Exchange Administrator and exported the GAL to a file. I then opened it in Excel. Now I will show my ignorance of newer email systems- My email addresses are ccmail, smtp, x.400 and msmail. I took the E-mail Addresses field, copied it to a new txt file. I opened this E-mail Addresses.txt in Excel, used the % as a delimiter to separate the fields. I then deleted all except the SMTP field. Then I copied this column back to the GAL.csv file I created initially into the E-mail Addresses column. I then went to Outlook in a user's account, created a global address list contact list. Then I started an import from the GAL.csv>import from another program or file>comma separated values>GAL.csv>duplicates yada yada>destination>and here is the key:map custom fields. In custom fields, I clicked Clear Map. I then mapped only 2 things (you can choose differently on the first if you wish), I mapped Display Name to Name, and mapped Email Addresses to Email>Email address. Once that was done, the user should have the company contacts as a separate list. I could have imported it directly into the regular contact list but I left that to the user. Also afterward I exported the new contact list to a pst file so it would be easier next time.
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Old 08-14-2006, 02:34 PM   #4 (permalink)
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Exclamation Exchange global address book

Sorry for the double post.

Last edited by hemerich : 08-14-2006 at 02:37 PM.
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Old 08-14-2006, 05:08 PM   #5 (permalink)
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I have a quicker method, go into your address book, click in, click lookup

This way it is always up to date and you don't need two copies of the GAL lying around.
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Old 08-16-2006, 03:00 AM   #6 (permalink)
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Yes its better to use the lookup functionality this way you don't have 1000s of contacts on your handheld taking up valuable space on your device.

after you have performed a lookup you can click add and it will add to your blackberry address book.

If you dont click add it will delete after a few days. and as said before the Global Address List in AD will always be upto date.
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