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Old 06-15-2006, 10:21 PM   #1 (permalink)
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Hi All
Just inherited a BES V4, 52 users Notes 6.5.2 & not a clue to what I'm doing! Anyway, I have a user who has up until now been running fine. Now his calendar and Address Book will not wirelessly sync. Is there anyway to reacivate without wiping said device and destroying accounts etc? Really getting desperate and really don't wan't to start destroying things in my first week!
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Old 06-16-2006, 12:54 AM   #2 (permalink)
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From the handheld, try deleting the Desktop [CMIME] service book. Wait a minute or two, then undelete it. Then wait again. You should see a lot of data transfer. If that doesn't work, push the service book down from the server. Finally, you can reset the activation password. Go to Enterprise Activation under the options menu and try to activate it again. If none of that works, you will have to Wipe and reactivate from scratch.
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Old 06-16-2006, 10:01 AM   #3 (permalink)
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I do what Doug suggests when users stop receiving email to their devices. That seems to jumpstart wireless email reconcilation.

For the address book, make sure that Wireless Synchronization says "yes" in the Address Book Options on the handheld. Also check to make sure it is set correctly in the user's PIM configuration settings on the BES.

For the calendar, go into Options, Service Book, delete, then undelete the Desktop (CICAL) service book.

Hope this helps!
Marcia
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Old 06-16-2006, 12:07 PM   #4 (permalink)
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Prior to doing a security wipe, it might not be a bad idea to back up the device using Desktop Manager on a 'provisioning workstation'.
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Old 06-19-2006, 02:42 AM   #5 (permalink)
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Thanks all
Resent the service book, didn't right itself straight away, but I had to bring the server down to update the UPS. When I brought it back up presto it works!
Marcia thanks for the tip I have one with a calendar issue as well.
Cheers Col
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