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Old 06-16-2006, 03:57 AM   #1 (permalink)
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Unhappy Users are prompted to type passwords twice

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Hi,

We are using BES. Domino server 6.5.5. Device model Blackberry 7290. We have an issue where if users turn their devices on and type in an incorrect password, they are asked to type "Blackberry" on their devices, if they do that, they then get a screen which says: "Enter Password" (2/3):" they can type their real passwords but it's not encrypted and the characters appear on the screen as they type then.

Has anyone seen a similar issue or have any ideas on what I can do to solve this? Your help is much appreaciated.

Thanks.
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Old 06-16-2006, 08:21 AM   #2 (permalink)
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This is because you reduced the number of allowed attempts to enter a correct password. The default number of allowed attempts is 10. Normally, after the 5th attempt the user enters 'blackberry' and the password text is shown to assist with possible typos due to only seeing stars.

There is a Suppress Password Echo rule available in the IT Policy. To always hide the password text, make sure this rule is set to TRUE.
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Last edited by d_fisher : 06-16-2006 at 08:28 AM.
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Old 06-16-2006, 09:08 AM   #3 (permalink)
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Wow, only 3 strikes and you're out? That's tough. I'd be reactivating users 24x7 with that set.
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