Question for those savvy BES admins. I'm trying to get the enterprise messenger (sametime) to push out wirelessly to an 8700 but having no success.
I setup a new SW configuration, I checked the "Blackberry Enterprise Messenger for Sametime" under Application Software and set delivery to "wireless" (policy = <none>) and then assigned it to the 8700 but the sametime app is never pushed to the handheld.
IT policy is default.
The application status reads "Install Required"
What am i doing wrong?
Im having the same issues and there is little or no detailed documentation.
I have called rim and they are marginally helpful. They told me that every device would need to cradle to get the BBIM service book. That sorta eliminates the idea in 4.1 that all the BB contact and control is done wireless. Also makes pushing the app pointless. May as well just email a link to the users and have them install it before they cradle.
Finally found the undocumented nsf database onthe sametime server I had to add the BES IP address to- so now I just need to be able to PUSH the app to the handhelds....
Yes I did. I can see the app in my software configuration and the application status on my users says "Install Required". Is there any way I can force the application to push? It's been this way for more than 4 hours, so I'm confident it's not working correctly.
Try running the following script On the BESMgmt DB and then wait 4 hours again:
Delete from ITAdminQueue where (GroupingNumber != 0 and GroupingNumber in (select GroupingNumber from ITAdminQueue where (Command=128 or Command=129) and Status=6)) or (GroupingNumber = 0 and (Command=128 or Command=129) and Status=6)
Make sure to BACKUP the Database before running just in case.
The BES has an issue it it has tried to push it and it failed for any reason the BES is not going to try to re-push the application.
This will clear the queue on the BES so if it has failed then it will delete the record and then the PollForMissingApps it should pick it up.