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Old 06-22-2006, 07:55 AM   #1 (permalink)
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Red face Blackberry Handheld configuration tool

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Does anyone know why all my users information doesn't get populated in the Handheld configuration tool? I get the pin numbers and most information but I am missing phone numbers and hh versions from some.
Old 06-22-2006, 08:49 AM   #2 (permalink)
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There could be a couple of things going on. First, they ones you don't have complete information may need to do an Enterprise Activation. I believe that is how it gets its information initially. They also must have verion 4.0 or greater on the device to get all info. On the phone number issue, I have seen it not get populated on gsm/gprs blackberries that the SIM card isn't provisioned correctly to disply the phone number on those devices, I would not see the number displayed when in the phone screen either.
Old 07-05-2006, 10:17 AM   #3 (permalink)
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Yeah I pretty sure it is the fact that the are desktop manager lower than 4.0

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