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Old 06-22-2006, 08:28 AM   #1 (permalink)
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Default A user switched to a 7100i, no messages in some folders

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Hello all,

I manage a BES with about a hundred users on it. We have many employees with varying RIM radio models. I just ran into a new problem and don't have any idea how to rectify it past what I have already done. We recently upgraded one user to a 7100i, and he is now unable to receive messages in folders other than Inbox and Sent Items. He was able to get messages under any Mailbox folder, and he can still see the other folders, but there are no messages in any of the folders. They do, however, still show up in Outlook.

In the BES admin console, the user does have selected "Inbox and Sent Items" forwarded. However, when I selected the subfolders (and there are lots of them), there was no change. I set the user back to "Inbox and Sent Items" about fifteen minutes later. I also tried deleting and re-adding the user with clearing stats but not deleting "BlackBerry data" from Outlook when prompted.

The user's primary email address was recently changed in Exchange, but his old address is still a secondary, and he is, again, still receiving emails to his Inbox.

Any ideas?
Thanks!
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Old 06-22-2006, 10:49 AM   #2 (permalink)
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When the device had an Enterprise Activation, which folders were selected for redirection? If Indox & Sent Items was only selected, it will have only syncronised these folders.

If this is the case, if you select the folders the user wants redirecting, any NEW emails should get passed to the Blackberry, but EXISTING messages will not.

I'm not sure if an Enterprise Activation with all folders required selected for syncronisation will work either, as only so many emails are syncronised during an activation.

Hope that makes sense & is of some use!
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Old 06-22-2006, 11:19 AM   #3 (permalink)
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You can select the folders for redirection after activation
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Old 06-22-2006, 12:33 PM   #4 (permalink)
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Once you change which folders to synchronize on the BES, the User needs to reconcile the messages either through the Handheld reconciliation or PIM sync.
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Old 06-22-2006, 02:54 PM   #5 (permalink)
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Quote:
Originally Posted by asugarbe
Once you change which folders to synchronize on the BES, the User needs to reconcile the messages either through the Handheld reconciliation or PIM sync.
It's odd. I did this when we originally set up his new BlackBerry, and I did it again today. All that it did was give him a second, identical Mailbox.
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Old 06-23-2006, 10:10 AM   #6 (permalink)
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Any further ideas?

Thanks.
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