Hi all,

I've seen a couple posts about this, but wanted to confirm. Running BES 4.0 and need to change the service account password. Is this just a simple matter of changing the password on the account, changing the password on the services that use the account and restart the services?

I'm very new at BES (it was just handed to me) so I wanted to make sure there was nothing tricky that needed to be done. Is there a recommended order to restart the services or just restart each one by one or shut them all down and restart them all one by one?

Sorry for the n3wb questions, but just wanted confirmation.

Thanks!

Rhindle

Try this few steps..

Changing the Service Account Password
Log on to Blackberry server and stop the Blackberry and Mobile Data Server using the Blackberry Server Manager. Go to the Services Control Panel and disable all Blackberry Enterprise Related Services.
BlackBerry Attachment Service
BESAlert
BlackBerry Database Consistency Service
BlackBerry Mobile Data Server
BlackBerry Server
Log off of the Blackberry server.
Log on to a Domain Controller closest to the Blackberry server environment.
Go to User Manager and find the Blackberry Administrative Service Account user account.
Change the user account password.
Once the password has been changed, replicate the Domain Controllers if applicable.

Configuring the Blackberry Services
Log on to the Blackberry server and locate the Blackberry related services in the first step of 'Changing the Service Account Password'
Locate the 'BESAlert' and the 'BlackBerry Attachment Service' service and go to properties for each service.
On the General Tab set the Startup Type to Automatic and click apply.
On the General Tab click 'Start' and click 'OK' to close the properties window.
Select the 'BlackBerry Database Consistency Service' service.
On the General Tab set the Startup Type to Manual and click apply.
On the Log On Tab; under the This Account radio button, type in the new account password in steps 5 of 'Changing the Service Account Password', and type in the password a second time to confirm. Click 'OK' to set the password.
On the General Tab click 'Start'.
If the service does not start, verify the password was typed in correctly and try again. Also, it is possible that replication is not yet completed. In the event of this happening, please wait for five or so minutes and try again. If you are uncertain that the password is working, log into another machine with the Blackberry Service account to verify that the password is correct.
Once you have verified that the service has started, stop the 'BlackBerry Database Consistency Service'.
Locate the 'BlackBerry Mobile Data Server' and the BlackBerry Server service and go to properties for each service.
On the General Tab set the Startup Type to Automatic and click apply.
On the Log On Tab; under the This Account ratio button, type in the new account password in steps 5 of 'Changing the Service Account Password', and type in the password a second time to confirm. Click 'OK' to set the password.
On the General Tab click 'Start'.
Verify that Blackberry Services are functional.

Great, thanks!