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Old 06-22-2006, 07:43 PM   #1 (permalink)
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Default Unable to send email

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I can't pinpoint any changes, but sometime in the last two days my bb stopped being able to send emails or forward them. I'm on a BES server and we're a small company...I'm the only one w/ a bb. The problem I have is described perfectly on the blackberry site. Since I'm new, it won't let me insert a link

What happens is I send, it transmits the email, waits a second and the little blue check mark changes to a red x. If I open the email I see a message saying "desktop email program was unable to submit message."

I've gone through the steps to no avail. Anyone have any suggestions for me?
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Old 06-23-2006, 12:59 AM   #2 (permalink)
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could be a problem with your service books. from the bb manager console on our server just resend service books.
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Old 06-26-2006, 02:06 PM   #3 (permalink)
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Quote:
Originally Posted by boma0021
could be a problem with your service books. from the bb manager console on our server just resend service books.
Where do I find this option in Blackberry Enterprise Server Management?
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Old 06-26-2006, 02:10 PM   #4 (permalink)
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Was MS06-029 applied to Exchange?
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Old 06-26-2006, 03:46 PM   #5 (permalink)
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I am not 100% certain, but I believe it would have been. We apply patches fairly consistently and early on.
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Old 06-26-2006, 03:55 PM   #6 (permalink)
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OK - if it was (and the symptoms you stated are consistent with that), it broken the BES/Exchange interface. MS changed the security. There are threads on the boards with information on how to fix it.
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